Jobsxl | Total Jobs Online

This is a lovely opportunity for an experienced IT engineer to join a well established, stable and successful IT support SME covering the North West and North Wales. The company has built up a loyal and solid customer base over the last 15+ years along with a great reputation amongst both its clients and suppliers.

If you are an experienced [AE1]IT support professional who would like to become part of a small close-knit team where no two days are ever the same, and your proven track record in providing first class help and advice to your clients will be welcomed and appreciated, this could be the right move for you. It’s a varied and interesting role which includes mentoring the less experienced members of the team and sharing your knowledge and skills to help them develop their own as well as providing high quality technical help across all levels to customers as required.

The key responsibilities of the IT Technical Support Engineer will be to…

· Respond to customer service calls and problem resolution via the company help desk support system, whether inhouse or onsite

· Deliver agreed IT projects as required, including the installation and support of server and storage hardware

· Provide emergency onsite client support as needed

· Work with the MD of the business on the technical specification for client project proposals in order to provide tailored service solutions as appropriate

The successful IT Technical Support Engineer candidate…

· Must have at least 5 years working in a varied, multi tasking IT role as either part of an MSP or small team within an individual company

· Is highly experienced in project delivery and troubleshooting across a variety of platforms, on premise or in the cloud.

· Will have excellent MS Server/Office365 administration and troubleshooting skills – Active Directory and Group Policy

· Will have the ability to install, configure and troubleshoot Microsoft RDS platforms.

· Should have good MS SQL install and administration skills.

· Should have a sound working knowledge of Networking and Wi-Fi project delivery as well as the installation and support of server and storage hardware – ideally HPE

· Will have a track record in Firewall administration and IT security – preferably Watchguard

· A working knowledge of VOIP telephone systems would be useful but not essential

· Is a strong, effective communicator with both customers and colleagues alike

· Must be happy to be on call for up to one weekend in four

The role is office, home and field based so a full driving license is essential.

Job Type: Full-time

Salary: £35,000.00-£40,000.00 per year

Schedule:

• Monday to Friday

Experience:

• 2nd/3rd Line Support: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person