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IT Support Apprentice Full Time

at Ainscough Crane Hire Manchester in Manchester (Published at 23-10-2023)


IT SUPPORT APPRENTICE


Ainscough Crane Hire have a rare opportunity to join our fantastic IT Support team at Head Office in Standish, Wigan.


Benefits for an IT Support Apprentice



  • Bi-Annual retention bonus

  • Hybrid working (3 days office based, 2 days home based - 1 day will be given for college / qualification related work)

  • 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after

  • Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)

  • Group life assurance 3 x basic salary

  • Pension 4% employer 5% employees

  • Online access to payslips, book and view holidays and personal info

  • Access to the Ainscough Advantage (People Value) benefits platform

  • Staff forums run 3 times a year - have your voice heard


Ainscough Crane Hire are the UKs leading crane company.


Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.


Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.


Job Purpose/Objectives of an IT Support Apprentice


The IT Support Apprentice is a 'hands-on' role of service delivery of the business facing IT support on a day-to-day basis; delivering IT first line support.


Key Responsibilities of an IT Support Apprentice



  • MS Office 365 administration

  • End user desktop support

  • End user application support

  • Hardware & Infrastructure support

  • IT Helpdesk and Service management software


Dimensions of the IT Support Apprentice Role



  • Day-to-day IT first line support operations & service delivery.



  • Break-fix IT support across circa 800 staff and 30 locations

  • Preventative maintenance

  • Microsoft Office 365 administration (Teams, Office, SharePoint, OneDrive, Power BI)

  • New user setup (Hardware, Software, System access)

  • Leaver process


Operating principles of the Role



  • Work closely with the existing ACH teams, third party partners and other ACH functions as a first line contact for IT support services

  • Build credibility with relevant business owners across ACH functions

  • An ability to build credibility with business colleagues


Person Specification


Knowledge & Experience of:



  • MSOffice365

  • Windows 10 & 11

  • Laptop & Desktop hardware


Skills:



  • Self-management of day-to-day tasks

  • Capabilities to operate to structured methods and standards

  • IT problem solving

  • Task completion within a specific timeframe

  • Working in a team

  • Willing to learn and apply themselves


Behaviours:



  • Complimentary and consistent with ACH Vision & Values

  • Be comfortable working hands-on producing the outputs

  • An ability to flex the style/message/delivery in recognition of the audience





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