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EPOS & Technical Support Full Time

at Yorkshire Payments Manchester in Manchester (Published at 23-10-2023)

Epos & Technical Support


Full time hours working 9-5pm Monday to Friday with additional on call WFH.


22 Days holiday + Bank Holidays


Job Brief:


You will be working for one of Yorkshires best known Independent Merchant Services companies.


This is a great opportunity to join our organisation in the role of Epos & Technical Support.


As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.


You will be extremely pro-active, self-motivated and be able to provide excellent customer service.


The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.


Full clean driving license is essential as site visits and installations will be integral to the role.


Key Responsibilities:



  • Demonstration of our services to potential customers in person and remotely

  • Building customised Epos systems in line with customer requirements

  • 1st line Technical support to customers, via phone, email, and ticket system

  • Troubleshooting Epos/ Technical issues

  • Diagnosing and resolving faults remotely

  • Providing timely and accurate customer feedback

  • Configuration of hardware / software

  • Installation on site

  • Management of own diary to build and install projects within SLA’s

  • Stock taking and reporting

  • Stock ordering and management


Requirements:


· Previous experience within a customer facing role and a background/ understanding of ICRTouch Software


· To have a good understanding of IT & Network systems


· Excellent communicator both with customers and within the business, during and after the Epos build/ product installation.


· Proficient IT skills especially Word, Excel, Outlook


· Work well under pressure


· Flexible approach to work with the ability to cope with a busy growing business


· Be a presentable, hands-on positive individual


· To be proactive and customer focused.


· Attention to detail and good problem-solving skills


· Keep updated with procedural changes


Package:


Fulltime time role – immediate start available


Salary £25-27,000 depending upon experience + additional on call allowance and bonus


Use of Company Van


Private Medical Insurance (after 6 months service)


Death In service Cover


Company Pension Scheme


Plus, current additional company benefits and incentives.


Please note that only applicants with the relevant experience will be considered


Job Types: Full-time, Permanent


Salary: £25,000.00-£27,000.00 per year


Benefits:



  • Company car

  • Company pension

  • On-site parking

  • Private medical insurance


Schedule:



  • Monday to Friday


Supplemental pay types:



  • Performance bonus

  • Quarterly bonus


COVID-19 considerations:As per current government guidelines


Work Location: In person


Application deadline: 01/11/2023Expected start date: 01/12/2023



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