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Field IT Engineer Full Time

at MCE Systems UK Manchester in Manchester (Published at 23-10-2023)

Field IT Engineer


About the Job


The Field Engineer job title is defined by the fact that most of the work is done at customer’s locations (Field, Lab, HQ).


In the field, they can act as service representatives, oversee operations, install equipment and maintain and repair the existing one, or supervise all engineering operations at any given location.


This position requires advanced customer service and Enterprise technical support abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation. The job will include travel around the UK on a regular basis.


Responsibilities



  • Provide single point of contact for customer support issues

  • Investigations of issues rising from the customers.

  • Perform remedial repair activities on customer site

  • Apply fundamental troubleshooting skills to issues before escalating to the appropriate group

  • Help with the installation process of new and advanced products

  • Perform UAT testing of new versions on customer’s environment

  • Work closely with the Technical Account Managers to implement and release code to clients

  • Conduct regular meetings with the Technical Account Managers to review immediate and long-term customer needs

  • Creativity thinking of customer scenarios and test cases.

  • Writing instruction guides and testing documentations.


Requirements


Must have:-



  • Excellent written and verbal skills in English

  • Good understanding of IT and technology.

  • Basic understanding of software architectures

  • Willingness to travel periodically based on customer and business need (Domestic and international trips)

  • Ability to actively drive problems to resolution

  • Ability to own issue resolution, root cause analysis and remediation

  • Ability to interact with clients, management and peers in an appropriate, professional manner

  • Ability to work independently and self-study

  • Team worker

  • Full Clean Driving License and Vehicle


Advantages to have:-



  • Adaptable to a rapidly changing environment

  • Experience in QA and or project management

  • Experience in Logistic/Warehouse Environments

  • Experience in Retail Environments

  • Experience in the Telecommunication Industry

  • Proficiency in MS Office Applications (Word, Excel, PowerPoint)

  • Additional language


Job Type: Full-timeSalary: £25,000.00 to £35,000.00 per year


Visit mce.systems for company overview


Job Type: Full-time


Salary: £25,000.00-£35,000.00 per year


Schedule:



  • Day shift

  • Holidays

  • Monday to Friday

  • No weekends


Supplemental pay types:



  • Performance bonus


Work Location: On the road


Expected start date: 30/11/2023



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