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IT Technician, 2nd Line – Field and Desk Based Manchester

Manchester and surrounding areas

Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.

We are now looking for a Senior IT Consultant to join our world class company. Candidates must have a good understanding of an experienced IT Consultant and be someone who is competent working with clients, customers and colleagues of all levels of seniority.

Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.

What do our IT Technicians and consultants do?

• Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests
• Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
• Process and escalate incoming requests for support both on site and remotely via the helpdesk
• Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
• Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

What skills should you have?

• Around 3 years’ demonstrable experience in IT support services or consultancy
• Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally
• Windows AD, Microsoft Office 365 and Azure AD,
• MS InTune device management
• Well-developed network troubleshooting skills
• Knowledge of LAN & WAN technologies
• Some VMWare and Microsoft Hyper-V experience (desirable)
• Some experience in recent Microsoft Server 2016-2019 builds
• Experience with Google Workspace For Education (desirable)
• Relevant certification in Networking (e.g., CCNA) and/or Microsoft

Why Computeam?

We are recognised by the prestigious ‘Investors in People’ accreditation service as a ‘Gold’ standard company. What does this mean? That we are committed to investing in the health and wellbeing of our staff and have recognised structures in place to support progress and self-fulfilment at work.

What staff benefits are there?

• A Best Small UK Technology Company, Top 10 (Best Companies Index)
• Annual Profit Share scheme after 12 months
• Annual Birthday leave automatically granted
• Annual salary review
• Contributory pension scheme
• Fun team building and company events
• Funded training opportunities
• Eye care vouchers

Equal Opportunities

Computeam is dedicated to treating each and every applicant equally. We encourage diversity, inclusion and actively promote this ideology within our communications and policies.

Please take a moment to check out our Core Values; we seek like-minded people to work alongside. Maybe our values support your ideals and objectives?

Passion – truly engage with our aim and believe in the transformational power of IT in society

Purpose – make your actions purposeful and positive

People – collaborate with the team to support and develop on a peer-to-peer basis

Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education

What are the hours and working patterns?

40 hours a week between 8am – 5.30pm

Monday – Friday

Predominantly school site visits, some work from home, visits to the regional Head Office

Computeam Pay ScaleGrade 3: IT Consultant – Desk & Field Based, 2nd Line

£23,000 – £28,000 per annum (full time)

Mileage expenses reimbursement (own car essential and full driving licence)

Laptop and phone

Work uniform polo shirt & fleece

Job Types: Full-time, Permanent

Salary: £23,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Health & wellbeing programme
• Profit sharing
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Technical Support: 2 years (required)

Licence/Certification:

• FULL UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (required)

Work Location: In person

Reference ID: Cumbria