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IT SUPPORT TECHNICIAN – BLACKBURN – up to £25,000 DOE

Blackburn based client looking for an IT Support Technician to assisting the Head of IT in maintaining the computer systems within all the companies, overseeing installation, ensuring back-up systems operate effectively and ensure the smooth running of the network.

The role holder will supply desk side support for all on site staff and remote support where appropriate, providing prompt and proactive issue resolution and user assistance as required.

Defining and implementing IT policies, procedures, and best practices.

KEY ACCOUNTABILITIES:

· To assist with the support and maintenance of the technical infrastructure and line of business applications, comprising: server platforms, storage, virtualisation, desktops, voice and data networks, remote devices

· To liaise with eternal suppliers to provide the best hardware / software solutions and packages for Company progression.

· To test and modify systems to ensure that they operate reliably.

· To assist with the delivery of IT infrastructure projects.

· To identify opportunities to further develop and improve the architecture, functionality and operational performance of systems.

· To design maintenance procedures and put them in to operation.

· To implement and manage security or integrity and backup procedures and ensure Business continuity.

· To schedule upgrades for group IT systems as needed.

· To provide user training, support, advice and feedback.

· Maintain on-site IT hardware including PC’s/laptops and printers, and ensure service and warranty contracts are in place

· Provide on-site and remote support to all business users

· Anti-Virus Deployment and support.

· Updating Microsoft Active Directory and providing password resets.

KEY SKILLS:

· Relevant experience in an IT related environment or similar where management of the computer systems is paramount

· Background in an IT service delivery/support function

· Experience of MS Office suite

· Experience of Office 365 and One Drive

Job Types: Permanent, Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Company events


• Company pension


• Gym membership

Schedule:

• Monday to Friday

Experience:

• Technical support: 1 year (required)

Work Location: In person