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Who we are

Connex One is a world leading Technological company, with a leading Customer Engagement Platform which enables our clients to provide interactive sales support and customer service to their consumers on a channel of their choice. Rated one of the top 15 fastest growing tech companies in the UK, outside of London.

Established in 2013 Connex One is now present in 6 continents with a team of over 300 based in our Manchester, Durban, Kenya, Nigeria, Miami and Australian offices. You will be based in our newly renovated office in Spinningfields, Manchester, with everything you need on our doorstep.

We are currently recruiting for a number of Project Managers and would love to hear from any enthusiastic individuals who want to further their career within a well-established and fast paced business.

Job Overview

To ensure timely delivery of Connex One software products and modules in accordance with customer contractual requirements in a fast paced and innovative environment

• Project Manager


• Continuous and direct contact with new and existing clients


• Regular updates and meetings with internal stakeholders


• Reports to Global Head of Project Management

Main Responsibilities

Project Management

• Managing small to medium sized projects


• Analyse and document initial scope of project via Statement of Work


• Assign owners and responsibilities across tasks


• Highlight risks & assumptions throughout the project


• Define clear project objectives with clients and colleagues


• Ensure key success criteria is detailed for each client rollout


• Compile project plan tasks and dates


• Monitor and ensure efficient, timely project delivery to a high standard

Internal Drive & Communication

• Strong communication is key to this role


• Ensure all relevant risks and issues are communicated correctly against PMO process


• Excellent organisation and maintenance of project documentation


• Internal reporting and updates on customer progress


• Supporting colleagues with ad hoc requests

Client Support & Communication

• All project deliverables must meet customer expectations


• Communicate project plans and documentation to all relevant parties


• Build and maintain strong working relationships with clients


• Supporting clients with ad hoc requests


• Effective prioritisation and meeting deadlines


• Proactive, customer focused attitude

Competencies and Qualifications

• Preferably degree level


• Excellent communication skills are essential


• Outstanding organisational and prioritisation skills


• Experience working to Prince2 / Agile methodologies and project management principles


• Proactive, can-do attitude in a lively team environment


• Knowledge of Trello and Zendesk is advantageous

Attributes

• Wants to develop their role and responsibilities as the business grows


• Our staff are office based and will have to plan and priorities their time to be efficient


• We have a premium product that requires us to constantly seek to understand our prospects' businesses and demonstrate how we can increase their profits


• Change and working at pace are things we pride ourselves on


• We're an ambitious business with bold plans and our people are at the centre of them. We encourage all our people to have live development plans and want them to invest in their grow

Remuneration and Benefits

• 26 days to start (plus UK public holidays)


• Employer Pension Contribution


• Positive working environment in contemporary offices centrally located in Manchester


• Family friendly policies


• Can-do culture and rapid growth


• Promotion of professional development

Job Types: Permanent, Full-time

Salary: £23,000.00-£25,000.00 per year

Schedule:

• 8 hour shift


• Monday to Friday

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Experience:

• Project Management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person