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About Us

Sharp Gaming is on an exciting journey and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest.

We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious.

So, if you want to be part of something quite unique and drive the future of gaming, then it's to time to join Sharp Gaming.

Job Purpose

The IT Change Coordinator will work alongside the Change Manager and adhere to the Change Management Process and Service Transition Process gathering any additional information required to review a change for CAB.

You will join a team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset.

Job Duties

• Effectively manage the end-to-end change lifecycle and identify process improvements where possible.


• Day to day management of change requests


• Identification and allocation of relevant change approvals


• Conducting and verifying post implementation reviews, investigating issues arising out of change implementation


• Reporting of change to both internal and customer management teams


• Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports and minutes


• Drive continuous improvements to the quality and efficiency of the change management process.


• Assist with the embedment of service transition across Sharp Gaming gathering appropriate documentation for a new service, agreeing warranty periods & road map sessions.

Knowledge, Skills and Experience

• Previous experience either as a Change Analyst or working to/within Change Control processes. An ITIL foundation V3/V4 preferable or similar Change Management course


• Experience using ITSM tool either Solarwinds, ServiceNow, Salesforce, Zendesk, etc. and experience working in an ITIL environment.


• Self-motivated, pro-active and can demonstrate initiative.


• Strong administration skills with high attention to detail.


• Customer focused and able to build relationships through effective communication across technical, project and process teams.


• Experience influencing internal and external stakeholders.


• Calm and measured approach to fulfilling process requirements whilst meeting tight and ever-changing deadlines.


• Intermediate MS Office 365 skills.

What is in it for me?

• £22,000 - £30,000 per annum, depending on experience


• Flexi-time (start anywhere between 7am and 10am)


• Hybrid (2 days in the office and 3 days from home)