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Support Desk UK

Junior 1st Line IT Support Engineer

The company:

Support Desk UK has been operating for 15 years as an IT Managed Service Provider, based in Cheadle, Stockport, supporting small to medium sized businesses nationwide. The products we provide include IT Support, VoIP, Back-ups, Data and Connectivity, Cloud Services. We are looking for junior first line engineer to join the team.

The role:

• Delivering outstanding service and technical support via remote tools, to our customers


• Monitoring, triaging, updating and completing tasks from the service desk ticket system


• Diagnosing issues and performing first time fixes where possible


• Managing customer expectations through clear communication


• Provide regular, meaningful updates on ongoing issues


• Ensuring all issues are resolved to customers satisfaction


• Working with other members of the team to investigate and resolve issues


• Use of tools and applications such; Active Directory, Microsoft 365, Microsoft Azure, Hyper-V


• Occasionally setup new equipment; desktops, laptops, VoIP phones, printers


• Monday to Friday, office based

The person:

• A real interest in software support and relishes a challenge


• Has an analytical mind that can logically solve problems


• Great communication and customer service skills


• Great communication and customer service skills


• Passion for working in IT and developing within this field


• Some experience of 1stline support tools and techniques


• Basic knowledge of networking, Windows OS and Microsoft Office, Active Directory


• Excellent organisational skills, being able to prioritise, finish what you start, manage time, document key actions, and follow up


• Experience of working with servers, routers, switches, firewalls, would be an advantage

Schedule: Monday to Friday, office based

Experience: 1 year experience of ITC Support

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• We are looking for someone with experience of working in a 1st line IT Support role and can deliver great service to Customers.

The role is fully office based, so the candidate needs to be able to reach the South Greater Manchester area every day.

Work Location: In person