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Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.

Hope for Justice is committed to the principles of diversity, equality and inclusion. We are a global organisation with staff from a wide variety of backgrounds, and ensure through our recruitment processes that we continue to welcome candidates from all walks of life. If you feel that your skills and experience fit one of our advertised roles, and you share our values and mission to end slavery, then we strongly encourage your application regardless of your background.

Position:

Hope for Justice is looking for an enthusiastic and motivated individual to join its IT Administration team.

In this role, you will be responsible for administering the global IT estate to ensure that systems, applications and solutions effectively and securely support the organisation’s activities.

The ideal candidate will:

• Have experience in administration of the Microsoft 365 environment and other cloud-hosted systems as required


• Provide in-person support in the Manchester office and regional Hubs


• Provide remote support to the global userbase


• Facilitate the transfer of knowledge across the global userbase about effective use of technology


• Provide hands-on support for in-country IT assets such as the equipment located in the head office and regional hubs, as well as end-user equipment that is brought into these locations


• Prepare equipment for new starters (e.g., laptop, monitor, peripherals), set up access to relevant systems (incl. M365 SharePoint, M365 email etc.) and assist with the on-boarding procedures


• Trouble shooting system (e.g., PCs, Email, Data security, Internet problems), diagnosing and solving issues with hardware/software


• Ensure end-system security (e.g., MS Windows OS), and data integrity on all computers


• Monitor and Troubleshoot systems (e.g., printers, laptops, security access systems, video conference systems etc.)


• Install new software and hardware components as needed


• Regularly evaluating our IT systems to ensure they meet the necessary demands


• Ensure data storage is safe and secure


• Educate the userbase on aspects of information security


• Educate the userbase on topics such as SharePoint, OneDrive, Outlook etc. as necessary


• Maintain the inventory of all IT assets


• Maintaining all IT devices up to standard with our IT and Data protection policies and procedures


• Other tasks assigned by Line Manager

This is an opportunity to join a global non-profit organisation with a well-respected reputation for changing lives, preventing exploitation, rescuing victims, restoring lives, and reforming society across five continents.

For further details of this role and expectations, download the attached role profile.

Requirements:

• Bachelor's degree in a technical subject with exposure to computer systems / HND or similar qualification in computer science or similar subject (Preferred)


• 1 to 2 years minimum working in an IT department administering Microsoft and/or Google collaboration platforms (Preferred)

Other information:

Benefits of working at Hope for Justice

Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff.

At Hope for Justice, our values act as guiding principles for everything we do, and we are committed to upholding our values of honouring and empowering our employees. Hope for Justice are a Living Wage employer, accredited by the Living Wage Foundation.

As part of Hope for Justice, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays

• 1 day Marriage Leave

• Enhanced employer pension contributions

• Company sick pay

• Enhanced maternity and paternity pay

• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers

• Free, confidential Employee Assistance Programme for staff and their family

• Professional development opportunities

• Professional memberships paid

• Flexible and hybrid working

Salary: Up to £27,000 per year, dependent on experience

Job Type: Full time

Closing date: 9th November 2023 - interviews will be held on a rolling basis

Location: Hybrid working, with 3-4 day office-based (Manchester Head Office)

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Rest assured that all applications are carefully reviewed, however only shortlisted candidates will be contacted for further steps in the selection process, this is expected to be within 2 weeks from the job application close date. Thank you for your understanding.