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Role: 1st Line IT Support Engineer - French Speaker


Location: Blackburn, BB1 2FA – Office Based


Contract: Full-Time Hours / Permanent


Salary: £24,000- £26,000 Dependent on experience & Bonus Scheme


Company: EG Group

About the Role…

Our IT Department is expanding and we have an opportunity available for a French Speaking 1st Line IT Support Engineer. In this role, you will be the first point of contact for IT support for our Head Office and sites in the UK & France.

You will be responsible for logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk. This is a telephone-based role that requires a high level of care and attention to detail.

Duties & Responsibilities

Providing user support via the phone & our ticketing system
Configuring & building hardware
Creating & troubleshooting of user profiles & mailboxes
Diagnosis & resolution of a wide range of hardware issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony
Escalating issues that cannot be resolved at entry level
Communicating in both English & French

This list is not exhaustive and may be added to or amended from time to time.

Candidate Requirements


Knowledge/experience of: AD, Windows, Office, Exchange
Excellent Customer Service Skills
Troubleshooting & Diagnostic skills
An analytical approach to problem solving
Good interpersonal skills
Adaptability
Fluent in French & English

Benefits & Rewards

Performance Based Bonus Scheme
Employee Life Assurance
EG Group Discounts - up to 15% off at our stores and food to go restaurants
ASDA Discount Card – 10% off all ASDA stores
EG Cares Benefits - exclusive discounts across 900 retailers
Smart Health – 24/7 online GP access, health checks and health and wellbeing support
Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice
Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group
Waterside Café - freshly prepared meals at affordable prices
Free Secure Car Parking
Dress Down Fridays
Flexi-Time
Prayer and Ablution Facilities
Cycle to Work / Shower Facilities
Sit / Stand Desk Facilities
Work Anniversary Rewards
Free Eye Test

Who are EG Group?

EG Group is one of the world’s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America.

Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail.

At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel.

Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments.

Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.