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Network Support Engineer

Location: Manchester/Glasgow (Hybrid)

Who are we?

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. It is AIM listed and have over 1750 staff across UK and European locations.

Main purpose of role:

The Direct Network Services team delivers end to end network and firewall support including a design function to our customers. The successful candidate will be responsible for managing and maintaining customer networks from the core to the edge. This will include delivering Low Level Designs and supporting changes to the network across both the WAN and the LAN.

What you’ll be involved in:

This is a fantastic opportunity for an experienced Network Engineer to further their network knowledge. The team support multiple architectures inc MPLS WANs, local LANs, firewalls and SDWAN.

Suitable candidates will have a proven background in configuring, supporting, and troubleshooting complex network/firewall architectures.

The role will involve working closely with the Customers and internal Gamma delivery teams to ensure that Customer Project deliverables are efficiently deployed into operation.

What skills do you need to make an impact in this role:

• Applicants will typically be CCNP or working towards this.


• Vendor-specific experience in Cisco routing and switching.


• Meraki MX/MS/MR deployment skills, including SDWAN, Dashboard and Licensing.


• Firewall experience of Palo Alto – Including Policy, Routing, Global Protect and VPN’s


• In-depth understanding of routing protocols, internal and external BGP, OSPF & EIGRP


• Advanced knowledge of routers, switches, firewalls & Access Control Lists (ACLs)


• Understanding of core network routers and infrastructure


• Hands-on experience of IP network design, implementation, and troubleshooting


• A strong background in configuring firewalls for Corporate and/or ISP services, to include:
  
  
  
  • Centralised / Virtual Firewall Policy and best practice.
  
  
  • VPN Client build/policy
  
  
  • Site to Site IPSec build/policy
  
  
  • DPI Policies for Internet Traffic
  
  


• A firm understanding of Network Security.

Desirable Skills

• Experience of delivering solutions on Cloud compute such as Azure/AWS.


• Scripting/Programming experience ie Python, Git


• Working with API’s


• Working with network management tools and SNMP


• Palo Alto Prisma


• VOIP and QoS - Specific experience with deploying QoS in a voice and / or converged environment would be advantageous.


• Understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs


• Cisco ISE


• Supporting Nexus Datacentre switching architectures.


• Previous work on designing and delivering resilient solutions

Key Attributes

• Highly IP literate


• Strong understanding and knowledge of Network Standards, protocols, and best practices.


• 3-5 years design/operational experience (preferably within a SP environment).


• Excellent Communication Skills


• Customer Focused


• High attention to detail


• Ability to work under pressure and in a fast moving and changeable environment


• Self-motivated and very flexible with a “can do” attitude


• Skilled in task prioritisation

How we work:

This is a Hybrid role, with an expectation of working 2 days form the Gamma office. Working Monday to Friday from 9 – 5:30pm. There will also be a requirement to provide out-of-hours support and be On-Call(covered 1 in 4 weeks).

Why Gamma?

There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

Further relevant information:

Applicants must be eligible to work in the UK.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS.

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets. We are AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where our network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. Mission Labs is part of our team, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. This enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.