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What you will do

Do you have experience in routing and switching or firewalls? If so, then we have an excellent opportunity for you in our Manchester team!

You will support the network for Customer Monitoring Centre in cooperation with our global team providing support for the organisation’s production network infrastructure.

How you will do it

• Incident Management

Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.

• Problem Management

Solutions for Incident Management from Case Study Evaluations. This includes the development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.

• Operational Readiness for New Services

Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing proactive routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.

• Change Management Planning and Configuration Implementation

Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.

• Service Requests, Network Maintenance, and Operational Support

Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Responsible for the documentation and topology maps for all network components

• Process Improvement

Specific tasks assigned by management to deliver operational support improvements to a technology, process, tool, or service.

What we look for

Required

• Experience in Network Engineering or Operations




• Configuration and diagnostic experience with Routing and Switching or Firewall




• Experience with Cisco LAN, WAN or VPN




• Working knowledge of network features and protocols, for example TCP/IP V4/V6, spanning tree, BGP , ARP, CDP, EIGRP, OSPF, VTP, Etherchannel, 802.1Q trunking, HSRP, QoS, RADIUS/TACACS+ or SSL




• Knowledge of Carrier Services such as WAN Circuits, MPLS, VPNS, VRFs, Ethernet or Broadband

Preferred

• Knowledge of networking infrastructure suppliers and service offerings such as Cisco, F5 Networks, Zscaler, Avaya, Meraki, SDWAN, or Cloud Networking




• Firewall experience with Cisco ASA, Fortinet, or Palo Alto




• Experience with WLAN technologies or load balancers




• Certifications CCNA, CCDA or similar

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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