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Level 3 Information Communication Technician

Company: Antar

Full Address: 78 Cross Street, Sale, Cheshire, M33 7AN

Weekly Hours Worked: 37.5 Hours per week

Salary: £12,000

Please contact Alfie on Alfie.Cook@estio.co.uk or call 0113 3500 333

About the company:

Established in 1984, Antar is a Microsoft Certified Partner, providing quality IT Managed Services, Cyber Security and Telecoms services and products to small and medium sized businesses.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Antar, an IT Support & Services Company based in Cheshire.

Job Description:

The IT Support Analyst Apprentice is an important part of the Antar team. The successful candidate will be expected to provide operational and technical support to Antar’s varied client base and Antar’s own internal systems in order to ensure the smooth and efficient running of the systems.

The job is not just one of fixing problems. It is to ensure that both our own and our client’s systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem.

In many instances, you will be the first point of contact, so a good understanding of client care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently and effectively, keeping the client informed of progress, and logging resolutions for future reference.

Your duties and responsibilities in this role will consist of:

• To assist our experienced IT technicians in the day-to-day running of our own computer systems.
• To provide 1st and 2nd line technical support to Antar’s clients adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system.
• To install, configure and maintain computer hardware.
• Software installation, maintenance, and upgrades.
• Cyber security services (protection, testing and certifications).
• Working alone with minimum supervision.
• Maintaining client and internal documentation.
• Keeping abreast of latest technological developments in both hardware and software.
• Installation, configuration and support of telephony systems.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Office 365 / Exchange emails.
• Windows server knowledge.
• Networking – routers, switches, VLANS and other networking aspects.
• Remote support software such as Splashtop and TeamViewer.
• Anti-Virus / Security software such as Sophos.
• Mobile device management software such as Microsoft In-tune.
• General PC / Mac trouble shooting skills.
• Backup / Server monitoring tools.
• CRM and Helpdesk platforms knowledge is beneficial.
• AWS / Google cloud knowledge desirable.
• Excellent communication skills with customers written and verbally.
• Various other skills related to providing IT services to other businesses.

Personal qualities:

• Organised.
• Good timekeeping.
• Attention to detail.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.