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Role: Account Manager – IT Infrastructure Services Salary: £50,000 / yr, plus commission scheme and benefits Job Location: Chorley/UK/Hybrid

About the role

We are looking for a Technical Account Manager to join our dynamic and expanding IT sales team.

This role requires an individual with previous experience and knowledge of IT infrastructure solutions and services, who loves working with customers and building long-term relationships.

If you have a customer-focused attitude, with experience building account development plans and presenting clients with products and services that support their business challenges, read on!

A day in the life of an IT Infrastructure Account Manager at Elite looks a little like this:

• Proactively engage and manage and own your customers with a focus on genuinely helping their businesses. Your role is to assist the customer by leveraging detailed knowledge of their business, key stakeholders, and main objectives.


• Successfully retain and grow your customer base by working closely with the internal teams to provide exceptional service, customer support, and new solutions.


• Preparing presentations, detailed proposal documents and commercial analysis for opportunity bids.


• Proactively communicate with your customers about new technology solutions and IT products and services, identify needs or potential needs, encourage renewals, and following up on potential leads.

Role requirements

• Excellent knowledge of IT Infrastructure products and services, particularly:-
  
  
  
  • HPE Compute (Proliant, Greenlake etc.)
  
  
  • HPE Storage (Alletra, Nimble, Greenlake etc.)
  
  
  • HPE Aruba Networking
  
  
  • HPE Smart Portal (Smart Quote, Deal Reg etc.)
  
  
  • VMware server virtualisation solutions
  
  
  • Veeam Backup & Recovery solutions
  
  
  • Cisco Networking
  
  
  • Cisco Merak Networking & SD-WAN solutions
  
  
  • Wifi solutions (Unify, Cisco Meraki etc.)
  
  
  • Watchguard Firewalls
  
  
  • Microsoft Server Product Stack & Licencing - Windows Server, Active Directory, Hyper-V, SQL Server, Exchange Server etc.
  
  
  • Microsoft Azure platforms/licencing, including Azure Backup & Azure Site Recovery.
  
  
  • Microsoft 365 & Microsoft Azure platforms/licencing.
  
  


• Demonstrable experience and a proven track record of successful IT account management and account development.


• Previous experience in developing ongoing working relationships with customers to achieve KPI’s and sales targets.


• Full valid UK driving license as there is a requirement to travel regularly throughout the UK to visit customers.

Here’s why you’ll love it at Elite

Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions.

And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.

We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:

• 25 days holiday + bank holidays + 1 volunteering day


• Your Birthday off


• Hybrid working


• Enhanced Maternity & Paternity Leave


• Employee loyalty rewards


• Accredited Investors in People organisation


• Regular company events


• Plenty of scope for progression and opportunities for training – technical and management


• Achievement celebrations & rewards


• Medical schemes and cycle-to-work initiatives


• Mental wellbeing and financial wellbeing support


• Check out our careers hub for more info on our benefits!