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The Christie Workforce Transformation and Systems Team are looking for an individual with a passion for workforce information, systems and data who is willing to support a whole team approach to achieve forward thinking HR practices, whilst delivering outstanding levels of customer service.

Reporting to the systems and training lead the post holder will be responsible for providing a professional, comprehensive and efficient administrative service. The post holder will support managers and staff through workforce systems utilisation, maximising the abilities of staff and managers for ESR and for other HR systems. The post holder will ensure customers can confidently navigate the systems and the management information within.


The post holder must have:

• Strong IT skills.


• Effective communication skills including verbal, written.


• Experience in delivering high standards of customer service.

Knowledge of the NHS would be advantageous due to the nature of the contract but not essential.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

• Responsible in complying with the Trust’s policies, workforce processes and national standards and guidelines including Agenda for Change and NHS Statutory and mandatory training standards and escalating any issues or concerns immediately.


• Responsible for liaising with managers to ensure all agreed relevant workforce processes and templates are followed.


• Responsible for utilising all workforce systems as appropriate including NHS Jobs, ESR, ROSTA and ePay and to agreed processes and timescales.


• Responsible for recording all activities accurately, consistently and timely to enable effective monitoring of the service.


• Responsible for engaging with new and existing employees to ensure they are fully supported at all times and made aware of the workforce processes, including essential training, and providing appropriate access to workforce systems and information.


• Responsible for issuing documentation as required using standard templates and managers instructions.


• Responsible for ensuring that all data is recorded on the workforce systems accurately, consistently and timely.


• Responsible for correcting any data discrepancies, liaising with all those impacted as appropriate.


• Willing to identify improvements for identifying improvements to workforce processes and use of workforce systems.


• Liaising with our Payroll Provider on Trust policies and procedures and other issues.


• Responsible for contributing to the creation, maintenance and delivery of a range of end-user training tools to cover both existing and new HR systems and processes.


• To carry out all tasks required of the Registration Authority.


• To be responsible for creating and maintaining user name accounts and passwords and to action requests accordingly.


• Responsible for ensuring the workforce systems are maintained.


• Respond to essential training telephone and email queries and determine appropriate course of action


• Administer the Learning Management Catalogue in Electronic Staff Record ensuring that there is a full 12 month rolling programme of classes


• Assist with electronic registers for Subject Matter Experts (Trainers), receive completed registers and update class status in Electronic Staff Record


• Process new starter Stat and Mand IATs


• Analysis of essential training competency requirements, identifying errors and correcting errors to ensure that staff have the correct requirements assigned to their role profile


• Assist in undertaking essential training data audits


• Responsible for acting collaboratively and with civility to all colleagues.


• Responsible for identifying own development opportunities and ensuring all essential Training is completed.