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IT Analyst – 2 year fixed term

Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express.

We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.

The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving. If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.

The IT Analyst role requires a great deal of flexibility due to the small size of the IT department and range of work. It includes 3 main areas; project management, documentation, and technical engineer work although other areas will be included from time to time.

To help drive the IT Team forward we need someone who has a strong background in IT Support with a minimum of 3 years’ experience. The right person will be joining a diverse team where you will be covering 1st, 2nd and 3rd line support, you will also be working on IT projects, process creation and improvement and provide technical guidance in many areas of the business. We are looking for someone who is passionate about good service and can demonstrate a history of being able to tackle any technical challenge they face and find the best solutions.

The role is office based and you would be working out of the head office in central Manchester. You will be given the tools to provide remote assistance to our colleagues but site visits across the whole of the network will be required where necessary and you will be part of an on-call rota.

The right person will have experience in delivering cradle to grave support for Windows 10, Windows 7. Basic administration of o365 and AD management. Managing MS Server from 2012 to 2019. Working to SLA within a call management system. Be able to work to best practice and guidelines. Knowledge of Cyber Security and best practices. It is desirable that they will have experience in project work, continual service improvement and stake holder management including reporting and incident management.

In the role you will need to be able to work collaboratively both within the business and with industry colleagues to provide the best level of customer support.

If that sounds like the right fit for you, we’d love to hear from you, please visit Search Page (firstgroup.co.uk), complete an application form and upload a copy of your CV and a Covering Letter.

What can we offer you?

• Excellent career prospects.
• A personal development plan.
• Fully funded structured training and development*.
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants*.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years’ service* for you and your dependants*.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

• Terms and conditions apply.

Help take the north further.

Why Work with us?

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other’. As an inclusive employer we value individuals’ contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.