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Job Overview

• A busy and fulfilling role involving typical FM contract management administration and helpdesk duties at Manchester Airport.


• Particular focus on administration of quoted works, including preparing quotations for issue, updating the quote register, raising POs to subcontractors and chasing up start/completion dates.


• Issuing Maximowork planned & reactive orders to engineers and subcontractors, updating Maximo with notes/closures, chasing updates.

Main Duties

• Working as part of a contract admin and helpdesk team, this role has particular focus on the administration of quoted works, preparing quotations for issue, raising POs to subcontractors,chasing up start/completion dates, update of client quote register, querying costs with subcontractors and general support to the quoted works management team.


• Helpdesk: Handling work orders for reactive and planned works, including assignment to engineers/subcontractors, completion of work orders, uploading documentation, chasing up open jobs. Chasing engineers/subcontractors/suppliers for maintenance reports for uploading to Maximo


• Actively review open work orders to ensure attendance/completion within SLA/KPI timeframes where possible and to keep open jobs to a minimum.


• Support with the the preparation and review of data for SLA/KPI monthly reports.


• Administration support for quoted works, including raising new quotes, issuing POs to contractors and chasing contractors for dates. Updates to client Quote Register.


• Support with administering the Security ID and permit process when required.


• Collation of documentation to support the application for payment.


• Support with the Issue of quotations for remedial works and projects on site & obtaining quotes from suppliers


• Assist with pulling documentation and data together to support monthly invoicing


• Ordering parts required for remedial works once approved by the client


• Raising /Approval of SAP purchase orders/invoices


• General filing of documents & printing/collating


• Any other duties as required by the Account Manager

What we are looking for

• Ideally already have experience in a similar facilities management role, helpdesk or contract admin.


• Well organised, methodical and practical approach


• Motivated and adaptable


• Team player willing to work with others and do whatever it takes to deliver performance.


• Excellent IT & communication skills essential


• Polite telephone manner.


• Good Microsoft Excel skills would be beneficial to the rol