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Senior IT Support Engineer Full Time

at Digital Waffle Manchester in Manchester (Published at 23-10-2023)



Senior IT Support Engineer




Job details






Posted 20 October 2023


Salary £32000 - £40000 per annum


LocationBlackburn


Job type Permanent


Discipline Infrastructure


ReferenceSS-6188-24


Contact NameShaquille Stephenson




Job description



Senior IT Support Engineer

Blackburn

£32,000 - £40,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.


Job Role


  • Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions

  • Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations

  • Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents

  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides

  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.


Technical Experience:


  • Experience in monitoring and maintaining systems and networks

  • Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role

  • Ability to prioritise and manage multiple tickets

  • Experience with Installation and configuration of systems

  • Experience in diagnosing faults on both hardware and software

  • Experience in solving technical and application issues by phone, email or in person






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