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Our Role

Our Office Experience team is crucial in delivering the best office experience for both our guests and employees, and as our Office Experience Coordinator it’s your role to support this. To do this you’ll provide excellent customer service to all our staff, guests and customers who visit the Head Office and support on office operations to ensure the best office experience for all our head office employees.

As part of your day-to-day duties, you will be required to ensure the smooth running of the office operations, supporting the Office Experience Manager as needed. You’ll also work on day-to-day administration tasks, deal with any ad hoc duties, and close the office.

What you'll be doing

• You’ll liaise with colleagues at all levels in all departments as needed to maximise operational efficiency of the office


• Work with our visual merchandising team to ensure high presentation standards of dining room and other common areas around the office. As well as ensuring the areas are kept safe, clear and tidy at all times


• You’ll be an appointed first aider and fire marshal and act as back up for the Office Experience Manager


• Responsible for ensuring health and safety standards are kept across the office, highlighting risks and issues to the Office Experience Manager

• Responsible for supplier and contract management, ensuring SLAs are appropriate and adhered to and the tender process is robust


• Responsible for office operation ordering including stationery, catering and ad hoc supplies, ensuring budgets are adhered to


• Escalating any feedback or concerns with Health and Safety, maintenance, and facilities directly to Office Experience Manager


• Book all building maintenance issues onto the building portal


• Use the franking machine, deliver post to individual’s desks and support with the Northampton van deliveries


• Mange the cycle store/locker allocating for our floor and liaise with the building management team as needed


• Run weekly office reports including numbers


• Maintain a good working relationship with the building’s security, management and loading bay

• Securely closing the office daily, and ensuring all evening tasks are completed


• Holiday and other leave cover for the receptionist


• Any other ad-hoc duties request by your manager

Skills and experience

• 1-2 years experience in office administration or support


• Intermediate to advanced level of Microsoft Word, Excel, PowerPoint and Outlook


• IOSH trained


• Excellent written and verbal communication skills


• Detail oriented and highly organised


• Previous experience in a reception or office administration


• Experience managing suppliers and contractors ideal.

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales


• Holiday - 23 days rising to 25 with length of service


• Holiday Buy – opportunity to buy up to 5 days holiday


• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.


• Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)


• Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle


• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing


• Continued Development – We offer structured support from our own in-house Learning and Development Hub


• Life Assurance

Additional Benefits

• Fruit basket daily


• Tea and coffee provided


• Working from Home - option to work from home on Mondays and Fridays


• Social - Christmas party/social events throughout the year


• Seasonal Sample Sales


• Volunteer Day - with a charity of your choice


• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Our Equality Diversity and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.