Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team working on our Westminster City Council maintenance contract. This opportunity is for a fixed-term contract until 31st May 2024, working Monday to Friday from 08:00 to 17:00.

Key Activities:

• Reporting to the Administration Service Delivery Manager


• To provide a proactive and professional FM Helpdesk service to our client


• To respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)


• To provide updates and feedback to customers/other departments regarding the progress of requests


• To produce daily, weekly and monthly Maximo reports for the contract management team


• Prepare and distribute purchase orders


• To keep up to date records of feedback, jobs received, number of calls and emails received and any other statistics that are required for the client monthly report


• Working 40 hours per week, from 8am to 5pm, Monday to Friday; this is a fixed-term contract until 31st May 2024.

Skills & Qualifications:

• Must have experience of providing excellent customer service ideally in a helpdesk and building services environment


• Knowledge of a CAFM system desirable – we use Maximo


• Knowledge of the purchasing process


• Strong communicator with the ability to liaise with colleagues and clients


• Will be a committed team player


• Excellent administration, organisational and problem solving skills


• Good working knowledge of IT with experience of using Microsoft Office, especially Outlook, Word and Excel

Our excellent benefits package includes:

• Generous holiday allowance


• Company share scheme


• 2 paid volunteering days a year


• Cycle to work scheme


• Season ticket loan


• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.

In addition, you’ll benefit from:

Company shares and pension