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Do you enjoy working with people and the public?

Do you have a keen eye for detail and interested in problem solving?

If so then read on…

Islington Council offers a wide range of high-quality apprenticeships. Our apprenticeships combine working in a great job, with training, development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies. You will also have access to a network of colleagues from within the organisation and tutors to support your learning.

During your time in this role, we would seek to provide you with a broad scope of experience and knowledge with your role and provide you with the means to develop your career at Islington Council.

The apprenticeship consists of a 24-month opportunity to learn and provide support to one of the following teams:

• Payments Team


• Client Finance & Asset Management Team


• Inclusive Economies and Jobs department

The Payments Team and the Client Finance & Asset Management Team are responsible for promoting and safeguarding the welfare of children and young people. Your duties will include supporting finance officers with all aspects of financial management, as well as processing payments and balancing bank accounts. You will also provide administrative support across other council departments including social services and legal.

The Inclusive Economies and Jobs department is responsible for supporting local businesses and residents to thrive by providing business support and helping young people and adults to gain new skills and access employment and education. Your duties will include making bursary payments, managing team inboxes, creating and circulating employment bulletins and promotional material e.g. flyers, supporting with events, providing front of house support at youth employment hubs, taking notes. You will also support the street trading team with administrative processes related to pavement licences or street trading licences.

You will gain an understanding of the work of the team and will work in a supported learning environment whilst working towards a nationally recognised level 3 qualification in business administration.


To apply for this apprenticeship, you must:

• Be aged 16 or above AND


• Be an Islington resident OR


• Islington care leaver OR


• Islington school leaver in the last 12 months

You will also need to satisfy the following course entry requirements:

• Not already have a qualification at the similar level or above in this apprenticeship subject


• Not have extensive skills or experience in this apprenticeship subject


• Pass the course entry tests for example in Maths and English

Closing Date: 5thNovember 2023 (11:59pm)


Interview Day: week commencing 20thNovember 2023


Apprenticeship Start Date: January 2024

The Job -Working as a Business Administrator Apprentice for the Council you will:

• Provide support to the team for making payments to clients.


• Balance bank accounts under supervision of the Team Manager.


• Provide administrative support within the team.


• Record actions and decisions on our IT systems.


• Use various software to carry duties including Word, Excel and any other software necessary. Training will be provided.


• Provide support to customers by telephone, email and face to face

Training and Development- As part of your role you will:

• Complete a level 3 business administration apprenticeshipqualification.


• Study maths and English if you have not already achieved a GCSE or Level 2 equivalent.


• Participate in the Councils apprenticeship network and various development activities.


• Have access to a buddy/mentor.

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We offer excellent benefits such as:

• Up to 31 days leave per year (increasing to 36 days after five years of local government service)


• 35-hour working week


• A range of flexible working arrangements


• Excellent pension scheme


• Competitive pay – and a commitment to paying all staff including apprentices a minimum of the London Living Wage


• Annual season ticket loan


• Cycle to Work scheme and discounted gym memberships


• Payroll giving


• Personal computer incentive scheme


• Local discounts from restaurants, shops, health and beauty therapists, and more

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your Level 3 qualification. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.

1. Undertake a development programme leading to a Level 3 Business Administrator qualification.

2. Use the dedicated time given to complete studies and coursework.

3. Actively participate in your own development. This includes carrying out duties of your role and completing coursework with agreed deadlines.


4. With supervision to develop skills and experience in:

• • IT- Use relevant IT and database systems to process, scan and index documents. Able to follow financial procedures such as processing invoices.


• Record and Document Production- Produce professional documents such as emails, letters and reports. Handle confidential information in compliance with the organisation's procedures.


• Decision making- Make effective decisions based on sound reasoning, able to deal with challenges and seek advice when appropriate.


• Interpersonal skills- Build positive relationships within own team and across the organisation. Able to influence and challenge appropriately.


• Communications- Demonstrate good communication using the most appropriate channels to communicate effectively e.g. in person, phone or email. Reception cover may be required.


• Quality- Complete tasks to a high standard. Demonstrate the expertise required to complete tasks and continuously improve.


• Planning and organisation- Take responsibility for initiating and completing tasks, managing priorities and time to meet deadlines. Organise meetings and events, takes minutes during meetings and creates action logs as appropriate.


• Project management- Uses project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects

5. Support the team to undertake payments; including monthly balancing of accounts and providing support towards the smooth running of all client accounts.

6. Work with internal council services and our partner organisations to collect data on relevant outcomes.

7. Constructively take part in meetings, supervision, seminars, and other events designed to improve communication.

8. Achieve personal performance targets, as agreed by your line manager.

9. Carry out duties and responsibilities in accordance with the Council’s customer care standards.

10. Be committed to the Council’s ambitions and CARE values (see above).

11. Undertake other duties compatible with your learning and development as required.