applicants
Administrator
at Axis Europe London in London (Published at 19-10-2023)
Job Details
Ref-22544
Location
Stratford
Contract Type
Full-Time Permanent
Closing Date
10/11/2023
Role
We have an opportunity for a Administrator to join our team in Stratford. The primary responsibility of this role is working as part of a close knit, long serving, team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.
Key Tasks / Activities / Responsibilities
- Providing customer service to residents and customer.
- Using company systems to process orders adequately in order to invoice clients.
- Updating systems with all resident interaction.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level
- Maintain logs and monitor variation request.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both subcontract and client.
- Scanning and copying of files as required for contract delivery.
- Arranging appointments for residents with trades people in a cost effective and organised manner.
- Dealing with queries from residents.
- Rescheduling appointments using planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
- Updating and changing information as the job changes.
- Ordering equipment needed for the job.
- The key person communicating between the resident and maintenance worker.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up to date with progress information.
- Follow the company’s policies and procedures at all times.
- Cooperate with colleagues from other departments in a timely manner if and when necessary.
- Provide information to your line manager in a timely manner when requested to do so.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Key Knowledge
- IT Literate
- Customer Service
- Maintenance sector terminology
- KPIs
Key Skills
Excellent Telephone Manner
Customer Service focused.
Excellent Communication skills
Ability to identify problems.
Ability to identify customers’ needs.
Willing to go the extra mile to deal with a difficult situation.
Ability to prioritise issues.
Ability to meet tight deadlines.
Ability to work under pressure.
Attention to detail.
Team player
Key Experience
Previous experience in a similar role
Other Key Information
- Based in Stratford, London
- 35 hours per week, 8am – 4pm
- Training provided.
- Career prospects.
Benefits
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
About Us
Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.
