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Student Support Administrator

Who are we looking for?

We are looking for a new enthusiastic Student Support Administrator to join a fast-paced and dynamic environment at our ONCAMPUS London (Birkbeck) centre!

Our Student Support Administrators deliver outstanding support and service to our ONCAMPUS students in the centre, being the first and key point of contract for student enquiries. They are responsible for day to day enquiry handling for the Centres students.

The Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice. The post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.

This is a great entry-level opportunity for those that are seeking a new career in Further and/or Higher Education! Join us if you have an interest in supporting students and improving our student experience during their time at ONCAMPUS London (Birkbeck).

The role is on a full-time, permanent basis with the location in London, United Kingdom. Please note that this is a student-facing role and the post-holder will be required to be in the centre most of the week.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key responsibilities:

· Ensuring student details are up to date on ONCAMPUS systems and assisting the Student Services Team as required.

· Recording and monitoring student welfare and/or attendance concerns and assisting students as appropriate.

· Supporting the wider team in the preparation for and during induction weeks for new students throughout the academic year.

· Ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date.

· Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.

· Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.

About you and your experience:

· Worked in a front of house or customer service position (Essential)

· Excellent customer service skills (Essential)

· Excellent communication skills (Essential)

· Strong MS Office/IT skills (Essential)

· Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)

· Attention to detail and accuracy skills (Essential)

· Good problem-solving skills (Essential)

Why will you love working here?

Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does ONCAMPUS do?

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Benefits

· Private Medical Insurance

· Life Assurance cover

· Perkbox (includes hundreds of discounts)

· Salary sacrifice car leasing Scheme from Tusker

· Salary sacrifice Cycle to Work scheme

· Salary sacrifice Technology Purchasing Scheme

· Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

· Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

· Social committee – who organise fun events across the Company

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.

Job Types: Permanent, Full-time

Salary: £24,225.00-£28,417.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person