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Band 3, Full Time, Permanent

The post holder will contribute to the smooth running of the Children’s Administration Hub by the efficient performance of clerical duties to ensure a complete health and screening record for all children residential in Croydon or attending a Croydon School from the antenatal period to 19 years of age. The team consists of a Departmental Manager, Team Leader and clerical officers, both full and part time. The post holder will undertake a range of administration and clerical duties and liaise with a range of health professionals including, Hospitals, External Health Authorities, Health Visitors, School Nurses and GP Practices. Proposed Interview Date – 10th November 2023

• To be responsible for providing full administrative support to the Manager/ staff to which you are working
• The post holder will manage their own workload and suggest & implement changes as required.
• To have a clear understand and adhere to the procedures and principles of the Children’s Administration Hub and provide an effective and efficient customer focused service.
• To maintain effective links with internal and external users of the service. Dealing with all telephone queries within the department.
• Ensure administration support provided for all work loads.
• To have a complete and up to date knowledge of Microsoft and NHS.Net account systems used within the service.
• To work collaboratively, and have an understanding of all the roles within the team. To provide cover for colleagues within the department as and when required.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development. Please see the attached supporting document which contains more information about the role in the job description and person specification