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As a Reception & Events Coordinator you will report to the Planning & Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence.

Job Responsibilities

• To man the Conference & Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these – and to adhere to the opening and closing procedures.


• Liaise with the Central Reservations team on a daily basis to receive information pertaining to incoming reservations- using JPMC Schedule Now as the reservations tool.


• To entirely plan such events and meetings that are allocated by the Business Manager or Conference & Client Center Event Planners, from reservations stage to billing stage.


• To contact the organiser of all events allocated within 48 hours of booking.


• Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements.


• To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP.


• To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting.

Required qualifications, capabilities and skills

• Customer-facing experience


• Strong interpersonal skills


• Highly organized; ability to handle multiple tasks and apply judgment to prioritize


• Flexibility to deal with a fast-paced, diverse environment


• Excellent communication skills; both oral and written


• Highly motivated team player


• Work comfortably under pressure and observe deadlines

Preferred qualifications, capabilities and skills

• Experience of working within a busy and diverse team


• Track record of quality service provision


• Strong Computer Skills, (MS Office; Room Booking System e.g. EMS)