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Post Title: Administrator

SBU/Department: Academic Registry

FTE: 1.0fte (working 37 hours per week if full-time) Various full-time and part-time contracts available

Duration of Contract: Permanent and Fixed Term contracts available

Salary: UH5 £26,642 to £29,762 pa full-time (pro rata for part-time), depending on skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

Academic Registry is one of the University’s largest Strategic Business Units and supports the business and its administration through a number of dedicated teams, who provide an expert central service supporting students throughout their journey from enquiry to award. Working closely with the Schools of Study we also offer a point of contact for external agencies and the management information needed for business planning and development.

As our service expands and grows, we have some exciting new opportunities for administrators in the Innovation Hub team. Whilst we are primarily based on campus in Hatfield, most teams in Academic Registry operate hybrid working arrangements. This allows staff the option to work from home (in the UK) on a regular basis if they wish to after a period of training in the office. We also welcome applicants who would prefer to work part-time.

See more about Academic Registry at https://www.herts.ac.uk/staff/careers-at-herts/our-schools-and-departments/academic-registry

Main duties and responsibilities

As a Student Records Administrator or a Programme Academic Quality Administrator, you will be undertaking a range of administrative duties supporting specialist functions within our Hub. You will be proactive and flexible in your approach and be able to provide excellent customer service.

You will acquire expertise in your areas of specialism and provide advice and support to colleagues, students and your managers, including the preparation of data and reports, note-taking at meetings, data capture, data entry and the accurate management of records which are subject to audit.

You will work as part of a central team and will have a range of contacts from within and outside of the Innovation Hub. In addition, there will be the opportunity to assist at key University events throughout the year.

Skills and experience required

Ideally, you will have some previous administrative experience, however, it is essential to have good numerate, literate and IT skills, particularly using MS Office packages, databases and web-based communication platforms such as MS Teams and Zoom.

You will have a methodical approach and be able to manage a varied workload to tight deadlines whilst recognising and respecting the confidential nature of the data you handle. You will be comfortable working in a team, but able to demonstrate initiative and work with limited supervision, whilst having a can-do attitude and a commitment to continuous improvement.

Attention to detail is a key requirement to the post.

Qualifications required

You will hold A-levels or equivalent or have proven professional work experience in a similar area of work.

Even if your background isn’t in administration, but you have good customer service skills and an eye for administrative detail, we’d love to hear from you. You’ll be asked to confirm your Right to Work in the UK if you are invited to interview, as we regret, we cannot offer sponsorship for visas for these posts.

We are a committed equal opportunities employer, and we particularly encourage applications from men and BAME candidates to reflect our diverse student cohort and under-representation where it exists.

Please view the job description and person specification for a full list of the duties and essential criteria.
Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Contact Details/Informal Enquiries: Julie Wendell, Deputy Head of Student Administration, j.a.wendell@herts.ac.uk

Closing Date: 26 October 2023

Interview Date: To Be Confirmed

Reference Number: 054935

Date advert placed: 12 October 2023

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Apply online at
https://www.jobs.herts.ac.uk/go/054935