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JOB DESCRIPTION

Hours:

Monday 7am - 4pm

Tuesday 7am - 4pm

Wednesday 7am - 4pm

Thursday 7am- 4pm

Friday 7am - 4pm

Location:

Cumberland House Surgery

Waters Green Medical Centre

Macclesfield

Responsible to:

Practice Partners

Accountable to:

Practice Manager

Reports to:

Office Manager

Job Summary:

· To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

· To act as a focal point of communication between patients, doctors and other medical staff.

· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

· Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.

Principal Duties and Responsibilities

· Process appointment requests from patients by telephone and in person

· Receive patients and direct to appropriate surgeries

· Deal with visit requests

· Registration of new patients and temporary residents

· Process patients change of address

· Process repeat prescription requests in accordance with practice guidelines

· Handling, receipt and efficient filing of prescriptions

· Accepting and dispatching specimens to hospital

· Have a full understanding of the appointment system

· Have a clear understanding of telephone systems, daytime and out of hours

· Computer data entry – processing and recording information in accordance with practice procedures

· Scanning of mail and post as appropriate

· In accordance with the weekly room plan ensure all doctor/nurse room signs are displayed correctly on doors and in waiting rooms

· Taking messages and passing on information

· Provide cover for members of the reception team during periods of sickness and annual leave.

2. Other Tasks

· Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information

· Maintain a safe and tidy reception area

· Processing and distributing incoming and outgoing mail

· Filing and retrieving paperwork

· Photocopying and faxing as necessary

· Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items

· Providing clerical/administrative assistance to the practice including typing, filing, photocopying

· Receiving payment from patients, issuing of receipt and banking of cash

· Understand security systems – alarms and fire procedures

· Chaperone the doctor if required

· Unlocking and locking of the building and general security

· Switch telephone to and from out of hours service at the beginning and end of each day

· Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.

· Immunisation target reports

· Paperwork and appointments for clinics as needed.

· Recording of mammogram results

· Reports from school health

· Cervical smear administration

· Prescriptions

· Assistance in paediatric clinic

· Scanning cover

· Post and emergency reception cover

· Ad-hoc telephone cover for the admin and secretarial team

· Ad-hoc early morning reception cover

· Receiving, recording and distributing incoming faxes

• Any other delegated duties considered appropriate to the post.

3. Reception Responsibilities

· Have a clear understanding of telephone systems, daytime and out of hours

· Take part in all reception duties as part of the reception team

· Unlocking and locking of the surgery and general security

· Put in place all necessary signs on consulting doors and in waiting rooms ready for surgeries and clinics

· Have a working knowledge of all software and hardware

· Liaise with other members of the primary health care team, outside agencies and practice volunteers as required.

· Have a full understanding of appointment system.

4. Other Tasks

· Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information

· Maintain a safe and tidy reception area and provide or organise “hands on” emergency maintenance and cleaning as required

· Co-ordinate with representatives from the patient participation group

· Participate in audit where appropriate.

· Understand security systems – alarms and fire procedures

· Act as a central source of information

· Any other delegated duties considered appropriate to the post.

5. Special Requirements for the Post

· An understanding, acceptance and adherence to the need for strict confidentiality

· Numeracy skills.

· Reception skills and relevant experience

· People management skills

· Ability to use own judgement, resourcefulness and common sense

· Flexibility of working hours

· Excellent communication skills

· Good keyboard and computer skills

· Ability to work without direct supervision and determine own workload priorities

6. Special Requirements for the Post

Confidentiality

· In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will response their privacy and act appropriately.

· In the performance of the duties outlines in this job description, the post-holder may have access to confidential information relating to patients and their carers practice staff and other health care workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers for the business of the practice may only be divulged to authorised person in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

7 Health & Safety

· The post-holder will assist in promoting and maintaining their own and other’s health, safety and security as defined in the practice Health and Safety Policy to include: -

· Using personal security systems within the workplace according to practice guidelines.

· Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

· Reporting potential risks identified.

8 Equality and Diversity

· The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: -

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

· Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

9 Personal/Professional Development

· The post-holder has a responsibility to develop themselves and contribute to the development of others

10 Quality

· The post-holder will strive to maintain quality within the practice and will: -

· Alert other team members to issues of quality and risk.

· Assess their own performance and take accountability for own actions, either directly or under supervision.

· Contribute to the effectiveness of the team by reflecting on own ad team activities and making suggestions on ways to improve and enhance the team’s performance.

· Effectively manage own time, workload and resources.

11 Communication

· The post-holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise people’s needs for alternative methods of communication and respond accordingly.

· This will involve developing and maintaining communication with people about difficult matters and/or in difficult situations

12. Environment:

The post-holder needs to be aware of Waters Green Medical Centre impact on the environment and be vigilant and pro-active in ensuring staff adhere to management policies and procedures i.e. recycling, waste management, use of vehicles etc.

13. Rehabilitation of Offenders Act:

This post is not exempt from the Rehabilitation of Offenders Act 1974 therefore you are only required to declare any convictions you have which are not ‘spent’ under the act.

14 Flexibility:

The list of duties in this job description is not exhaustive and is intended to outline the main activities of the postholder. Duties and responsibilities may be subject to change taking into account the development needs and following full discussion with the postholder.

Cumberland House Surgery requires Standard Disclosure through the Criminal Records. Bureau for this post to ensure suitability for employment.

WATERS GREEN MEDICAL CENTRE OPERATES A NO SMOKING POLICY

Job Types: Permanent, Full-time, Graduate

Salary: From £10.45 per hour

Benefits:

• Sick pay

Schedule:

• Holidays


• Monday to Friday


• No weekends

COVID-19 considerations:All staff and patients need to wear a face mask.Hand sanitizer is available throughout the building.There are screens on the reception desk.

Ability to commute/relocate:

• Macclesfield, Cheshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 1 year (preferred)


• Reception: 1 year (preferred)

Work Location: In person

Application deadline: 27/10/2023Reference ID: RECPN/2023Expected start date: 06/11/2023