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Medical Receptionist

Central Park Surgery, Leyland

The closing date will depend on when we have found suitable candidates.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment

Job overview

We are looking for an enthusiastic medical receptionist to join our team on a part time basis. Previous experience in general practice is desirable but not essential as full training will be given.

Hours of work:

15.5 hours

Tuesday 1:30pm – 5:30pm

Thursday 10:30am – 6:30pm

Friday 2:30pm – 6:30pm

please be aware your working hours may differ throughout the first couple of months for training

Main duties of the job

To provide a friendly and professional service to patients. If you have excellent customer service skills and are committed to delivering high standards of patient care, then we would like to hear from you.

About us

Central Park Surgery is a small GP practice based in Leyland with a patient population of approximately 5,000 patients. Our team consists of four GPs, three Nurse Practitioners, one Practice Nurse and a Healthcare Assistant. Our clinicians are closely supported by an excellent administration/reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the caller’s requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Action incoming emails and correspondence as necessary

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read code data on EMIS Web

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients’ healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the secretarial team

Manage all queries as necessary in an efficient manner

Scan patient-related documentation and attach scanned documents to patients healthcare records

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Knowledge and skills

Essential

• Excellent communication skills (written and oral)

Please note that candidates who do not take the Indeed Communication test will not be shortlisted.

• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and effectively

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a primary care environment
• Experience of working in a healthcare setting
• Experience using EMIS web

For any further information, please email maya.luke1@nhs.net

Job Types: Permanent, Part-time

Salary: £10.42 per hour

Expected hours: 15.5 per week

Benefits:

• On-site parking

Schedule:

• Day shift
• Overtime

COVID-19 considerations:All staff and patients are continuing to social distance and wear masks to protect the team and vulnerable patients

Work Location: In person