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The purpose of the role is to: Deliver the highest standards of customer service to all registered patients Project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Offer general assistance and support to the practice team Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team