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• Opportunity to start a career in IT sector with training and development


• Hybrid role, based in leather head up to £160 daily (Inside IR35)

About Our Client

Our client is a leading provider of world-class IT solutions. Their growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. They are looking to appoint multiple hires as Customer Service Desk Agent - Leatherhead.

Job Description

The successful Customer Service Desk Agent - Leatherhead will be responsbile for:

• Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary


• Meeting / exceeding target SLAs (first response, resolution, update cadence)


• Managing the end-to-end processes ensuring the end users receive the highest level of service.


• Manage the communication between external Partners and Bytes


• Processing of a multitude of client requests including:


• 
  
  
  
  
  
  • DoA and Warranty requests
  
  
  • General service queries
  
  
  • New Device Requests
  
  
  • Multi user access request (Office License)
  
  
  • New Joiner requests (Practices)
  
  
  • Software Requests (Packaging Payment)
  
  
  • Leavers Requests
  
  
  
  

The Successful Applicant

The successful Customer Service Desk Agent - Leatherhead will have:

• Proficiency in Excel and a curiosity for all things technology and fixing problems


• Great communication skills are essential


• Aptitude to work at pace with accuract and aattention to detail


• Demonstrated problem solving skills

What's on Offer

THis is a great 1st step as a Customer Service Desk Agent into the IT world offering support training and development. Hybrid working (1-2 days per week) in the Surrey offices with an initial 6-month contract with the possibility to become permanent. Day rate: £150-£160 (Inside IR35).