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Customer Service Desk Agent - Leatherhead Full Time

at Michael Page London in London (Published at 12-10-2023)



  • Opportunity to start a career in IT sector with training and development

  • Hybrid role, based in leather head up to £160 daily (Inside IR35)


About Our Client


Our client is a leading provider of world-class IT solutions. Their growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. They are looking to appoint multiple hires as Customer Service Desk Agent - Leatherhead.


Job Description


The successful Customer Service Desk Agent - Leatherhead will be responsbile for:



  • Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary

  • Meeting / exceeding target SLAs (first response, resolution, update cadence)

  • Managing the end-to-end processes ensuring the end users receive the highest level of service.

  • Manage the communication between external Partners and Bytes

  • Processing of a multitude of client requests including:




      • DoA and Warranty requests

      • General service queries

      • New Device Requests

      • Multi user access request (Office License)

      • New Joiner requests (Practices)

      • Software Requests (Packaging Payment)

      • Leavers Requests




The Successful Applicant


The successful Customer Service Desk Agent - Leatherhead will have:



  • Proficiency in Excel and a curiosity for all things technology and fixing problems

  • Great communication skills are essential

  • Aptitude to work at pace with accuract and aattention to detail

  • Demonstrated problem solving skills


What's on Offer


THis is a great 1st step as a Customer Service Desk Agent into the IT world offering support training and development. Hybrid working (1-2 days per week) in the Surrey offices with an initial 6-month contract with the possibility to become permanent. Day rate: £150-£160 (Inside IR35).




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