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We are seeking a detail-oriented, thorough, and organised IT technician to join a leading communications company. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organisation.

IT Technician Duties and Responsibilities

Provide technical support either by phone, remote access or site visits






Keep systems up-to-date through operating systems upgrades






Monitor networking equipment and servers






Monitor web performance, network availability, and security






Provide helpdesk support for network issues and oversee troubleshooting for system errors






Respond to IT issues; hardware maintenance, software, networking, etc.






Evaluate connectivity issues, equipment, and software






Set up equipment for new users and perform data backups






Install, test, and monitor servers, firewalls, and new software






Install and update network system improvements as needed






Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Requirements and Qualifications

Bachelor's degree in computer science, information systems or related field preferred






CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification






Previous experience as a help desk technician, computer technician, or IT support






Ability to troubleshoot and resolve multiple issues






Ability to multitask, prioritise, and manage time efficiently






Excellent verbal and written communication skills






Comfortable in a diverse and fast-paced environment






Experience working with network and server management support






Up-to-date knowledge of new systems, information, software, and upgrades