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IT Infrastructure Manager

Cromwell Hospital, London

Hybrid Working Options Available

Permanent Contract

Up to £75,000 + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The IT Infrastructure Manager role combines the essential components of leading the senior engineering team to deliver best of class BAU IT support to the business; being an effective solutions provider to enable the business in the digital space and collaborating with IT functions across the wider Bupa UK digital services divisions.

The role will involve the management of both BAU and project activities and working closely with other members of the IT management team on continual service improvement plans. The role will be a blend of hands-on technical activities and team/process management.

What you’ll do:

• Managing the day-to-day BAU IT infrastructure operations.


• Working in a collaborative fashion with other members of the IT management team to deliver digital services to the hospital.


• Work in a collaborative fashion with the wider Bupa Medical Provisioning IT function.


• Stakeholder management with colleagues within the wider business community.


• Vendor and supplier management.


• Always maintain a strong Customer focus.


• Responsible for the security of Bupa and Patient data.


• The successful candidate will inspire and mentor junior staff to improve their understanding of and competence in technology within a clinical environment.

What you’ll bring:

• Preferable previous experience of working in the healthcare industry.


• Demonstrable experience of leading senior engineering teams.


• In depth knowledge of Microsoft Operating systems both EUC and Server OS.


• Demonstrable experience with VOIP systems.


• In-depth knowledge of collaboration applications such as MS Exchange and Exchange OnLine.


• In-depth understanding of VMWARE Version 6-7.


• In-depth understanding of Cisco networking products and administration.


• IT project delivery.


• In-depth knowledge of backup and restore systems.


• Experience working with Hyperscale public cloud services.


• Experience with cyber security tooling (end point security for both EUC and Server).


• Ability to problem solve within the technical environment.


• Prior experience in a 2nd or 3rd line IT support management role.


• Strong communication skills.


• Enterprise architecture experience.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Support with travel costs via a season ticket loan or cycle2work


• Discounted access to online gym sessions through Gympass


• Various other benefits and online discounts


• Free onsite massages as a recognition for your hard work

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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