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About Us Campaign Master (UK) Ltd. is a leading email marketing software and services provider. We provide a robust, reliable online solution for professional marketers to promote their business via email and online tools. Our client base is growing and ever evolving so we are looking for hard working, personable people to join our friendly team.

Role and Responsibilities (Internal and External) You will join the team responsible for providing support for the entire company infrastructure. You will receive full job training but will ultimately be responsible for supporting a wide range of technologies from day one.

Technical Support Consultant

Position Type Full time 37.5 hours per week

Department/Group Technical

Location Harrow on the Hill, North West London

Level/Salary Range Negotiable and dependent on skill and experience

Job Title

Required Skills • Must have sharp troubleshooting skills

using log files or any other monitoring tools

• Must have good documentation writing skills

in order to write troubleshooting guides

• Should understand the basics of SMTP,

FTP, SFTP, HTTP, HTTPS, DHCP

• Should have knowledge of server backups

using third party software e.g. Acronis,
Symantec etc.

• Should have knowledge of DNS including

DNS records, DNS Authentications and
DNS Delegation

• Should have basic knowledge of SQL

server including SQL queries, Stored
Procedures, SQL Jobs

• Should have understanding of VMware

infrastructure

• Should have experience in Microsoft

Servers 2008,2012 including IIS

• Should have knowledge of Email Delivery

mechanisms and Sender Reputation

• Monitoring daily/weekly/monthly activities

• Completing day to day jobs

• Handling queries from 1st line support and

troubleshoot where possible

• Updating various reports on daily/weekly/monthly basis

• Occasionally dealing with clients in supporting and

resolving issues on applications/products

• Escalating issues to developers and updating release

documentation

• Monitoring Campaign Master (UK) Ltd infrastructure

• Monitor Email Deliverability for Campaign Master (UK)

Ltd customers

Additional Notes Able to work occasionally evening and weekends for planned maintenance work.

www.campaignmaster.co.uk

Must Have the Following Qualities • Must be able to

handle working under pressure

• Should be genuinely

interested in learning
new technologies

• Should be of a

conscientious nature
with a strong work
ethic

• Must have excellent

troubleshooting
skills and reverse
engineering techniques

Desired Skills • Understand the role of MTA’s in email sending processes

• Email deliverability

• Sender Reputation (IP/Domain)

• Linux commands and basic configuration

• Knowledge of system backups and recovery

• Basic knowledge C# and PHP

• Knowledge of RAIDS, SAN’s, Cloud infrastructure, Server

Upgrades

Qualifications and Education Requirements Outstanding education – Computer Science degree and must have achieved a 2.1 or above from

university, or otherwise be competent in role responsibilities as stated above. Must be aware of Linux basic commands and LAMP Server. Experience on SSL would be an advantage. Must have good knowledge of SQL script writing.

Preferred Skills Experience / knowledge of Windows 7 desktop and Windows Server 2003/2008, Linux infrastructure, networking and major desktop applications (MS Office), Symantic back up / SMTP.

Applications Accepted By E-Mail: hr@campaignmaster.co.uk Subject Line: Technical Support Application