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A growing Utilities company based in North London is seeking a 1st/2nd line IT Support Technician to provide support for the IT Manager with company IT systems at their Enfield headquarters and in the field at various company sites (Inc Kent, Sussex and Hampshire).

Support includes all IT related software, hardware and field devices, ensuring operational continuity, integrity and data security while also providing field support and training to operational teams and sites.

Please note, such is the type of deskside/onsite support you’ll be providing the role is 100% office based (Enfield) when not called out to client sites in the South East of England. A car/van is provided and fuel is paid for by the company.

The role is paying circa £35,000 plus good benefits including 25 days holiday.

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Configuring, updating and supporting field devices and field based users.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing and solving computer software and hardware faults.
• Managing stocks of IT related equipment, consumables and other supplies.
• Ensure staff are aware of and comply with Network and system protocol and are informed of changes as appropriate.
• Liaise with IT Manager to ensure system integrity and disaster recovery plans are in place, maintained and tested.
• Liaise with the IT Manager on process changes and impact on IT needs especially where key operational activities are affected.
• Undertake regular audit of system use and produce and deliver training schedules to both office and field staff on IT systems use.
• Maintain all IT systems for optimum use and efficiency in accordance with Company and Client Policy.
• Maintain and manage security access to all systems
• Ensure appropriate data and system backups are completed and logged.
• Ensure Workstation and field device H&S requirements are reviewed annually and recorded in consultation with the H&S Representative.

Requirements:

• Good Microsoft Cloud knowledge
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Strong administration skills
• Willingness to travel and attend various company and client sites
• Excellent communication skills (i.e. communicate in a clear, professional and effective manner)