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IT Application Manager Source to Pay Full Time

at Chanel London in London (Published at 12-10-2023)



Chanel has decided to digitalize its Source to Pay process. A 3-year programme has been launched to implement the required tools in the different markets across the globe. As more and more markets start using the Source to Pay solutions, Chanel is building up its support organization and needs you in the Global Corporate team in London.



What impact you can create at Chanel



You will be in charge of the systems covering the Source to Pay process, with Coupa and Kofax at its heart, their interfaces with multiple ERPs across the organization ,and systems in the wider Corporate ecosystem including legal and HR.



In very close collaboration with Business Application Owners, Process Owners and Data Owners, as well as managing relationships with multiple stakeholders within IT, you will cover two main areas:



Run Operations Excellence: Organize and provide the right support setup for global, regional and local Finance teams, work with third party vendors and instill a mindset of continuous improvement all whilst leveraging the governance model. You will interact in a truly global context with numerous stakeholders around the world, requiring you to build up a strong network that has a human-centric focus.



  • Provide technical assistance to end users and make best use of the internal run operations toolbox for high quality support services (ServiceNOW, Mega, Jira, WhatFix, Knowledge Databases etc.)

  • Develop a culture of continuous improvements and actively feed the enhancement backlog with improvement opportunities that help to maximise the use of the application and add value to business processes and users



  • Participate in requirements gathering and functional design, and translate into technical designs

  • Oversee the work of third-party vendors to ensure enhancements are delivered on-time, within budget and to quality expectations via robust quality assurance

  • Assure the application architecture within Coupa itself, perform quality assurance tasks and continuously review and improve the architecture and system configuration




Make the Technology Roadmap Real: Some enhancements might need to be handled in a full project mode with activation of additional modules. You will be responsible for scoping these projects, mobilizing resources, validating the design in the overall architecture within the Chanel ecosystem, and ensuring a smooth IT delivery with the right quality:



  • Set-up the project for success: Ensure IT best practices are reflected in overall project governance, engaging the different internal and external partners and working with business teams on project scoping and planning



  • Govern the project: Contribute to project management, budget monitoring and the preparation of steering committees. Monitor and alert on IT related project risks but also on overall project risks. Equip the project with the appropriate toolbox and set it up to balance best practice with specific project needs




  • Assure all technical build activities: Validate the overall architecture in the surrounding ecosystem including integration flows, infrastructure setup and solution architecture principles within the application, relying on your network of colleagues across Tech teams




You are energised by


  • Providing excellent tools and services to users on an international basis

  • Building effective relationships across a diverse range of teams

  • Delivering high quality solutions and aiming for continuous improvement




What you will bring



Knowledge, experience & skills required


  • BS or BA required, preferably in Accounting, Finance or Information Systems. MBA or CPA is a plus

  • Strong experience in both Sourcing and Accounting aspects of the S2P process

  • Software certification is a plus, particularly regarding Coupa and ERPs

  • Minimum 6 years of experience in systems implementations/administration and/or accounting

  • Hands on experience in IT service delivery management, incident management and problem management

  • International and multicultural experience working with markets outside of Europe is a must




You are :


  • Able to understand and handle situations/decisions across a complex ecosystem

  • Able to communicate with people with different backgrounds and ways of working and easily explain technical problems to people without a deep technical understanding

  • You have the ability to think “Global” and to align regions in this common vision

  • A team player!




What Chanel can offer you



You will gain exposure to different cultures, work with the regional leadership teams and various business functions in the three divisions of Chanel (Fashion, Fragrance & Beauty, Watches & Fine Jewellery). You will discover different business models.



At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.




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