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Urgently needed

Working for a Managed Service Provider (MSP) the ideal candidate will supply services to our customer as an On-Site based resource. Working as part of the client team to provide services as required and assisting the staff to provide an excellent customer experience.

• Provide professional deskside IT support


• Essential Technical Skills : Windows 7 – Windows 8/8.1 – Windows 10 – SCCM -2019 – McAfee/EPO – 5.10 – AD/DNS


• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions


• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

• Utilise the ticket management system to record, update and resolve tickets from the Helpdesk

• Collaborate with other support groups to help troubleshoot client issues

• Utilise tools for building, monitoring and troubleshooting client devices

• Upholding procedures for logging, reporting, and statistically monitoring desktop operations

• Meet or exceed expected customer service levels

• Other duties as assigned by the Desktop support manager

Reference ID: TEC410

Contract length: 12 months

Expected start date: ASAP

Job Types: Full-time, Contract

Schedule:

• 8 hour shift


• Monday to Friday


• No weekends

COVID-19 considerations: All site based resources are required to be fully vaccinated.

Application question(s):

• Willing to undertake background checks including a credit check

Experience:

• Desktop Support: Minimum 5 years (required)

Work remotely:

• No