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Do you enjoy helping and resolving technical issues? Are you customer-orientated and driven to deliver an exceptional customer experince. Banham are a leading provider of cutting-edge security solutions, specializing in alarm and CCTV systems. Our commitment to security excellence and customer satisfaction has positioned us as an industry leader. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist to join our team and provide exceptional technical support to our customers.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

As an Alarm and CCTV Technical Support Specialist, you will play a crucial role in providing technical support to our customers, troubleshooting issues, and ensuring the smooth operation of alarm and CCTV systems. You will work closely with our clients, helping them resolve technical problems and providing guidance on system usage. You will also have:

• Proven experience in technical support, preferably in the alarm and CCTV industry.


• Strong knowledge of alarm systems, CCTV cameras, and related equipment.


• Excellent problem-solving and troubleshooting skills.


• Effective communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Familiarity with remote support tools and CRM software.


• Customer-focused with a commitment to providing exceptional service.

What will responsibilities be?

• Customer Support: Provide technical support to customers via phone, email, or online chat to help troubleshoot and resolve issues related to alarm and CCTV systems.


• Issue Resolution: Diagnose and resolve technical problems promptly and efficiently, ensuring minimal downtime for clients.


• Documentation: Maintain detailed records of customer interactions and technical issues, including solutions and recommendations.


• Product Knowledge: Stay up-to-date with the latest alarm and CCTV products, features, and technologies to provide accurate and effective support.


• Training: Assist in training customers on the proper use and maintenance of alarm and CCTV systems.


• Escalation: Escalate complex technical issues to higher-level support or engineering teams when necessary.


• Feedback: Provide feedback to the product development team based on customer input and recurring technical issues.


• Quality Assurance: Perform system testing and quality assurance to ensure the functionality and performance of alarm and CCTV systems.


• Continuous Improvement: Identify opportunities for process improvements and enhancements in technical support procedures.

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)


• Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)


• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries


• Subsidised Private Medical Cover after 12 months of service


• Auto-enrolment into our pension scheme


• Annual season ticket loan & Banham interest-free loan


• Cycle to work & Tech scheme


• Training and development opportunities (including day releases for studies)


• Company equipment tailored to your role (laptop, mobile, additional screens, company van)


• Up to 50% off Banham products


• Quarterly Social Events including a Summer Party and an Annual Christmas Event


• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)


• Enhanced Sick Pay for absence related to COVID-19


• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.