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IT and PMO Support Full Time

at Development Dimensions International, Inc. London in London (Published at 12-10-2023)





London, UK






Description




This is a support role for DDI UK. The candidate will need to have some technical support background and an interest in also taking on some project management/coordination as well. The role will support the internal team with technical issues in the office, new hardware set ups, and various other technology related office issues/improvements. The role will also support the Project Management office on non-technical projects. This will include working with our material orders and our contractors, but other tasks to be added.



Responsibilities


IT responsibility – 30% of role


  • 1. Laptop ordering, provisioning, resets and troubleshooting

  • 2. Software support (Office Suite)

  • 3. Printer management and troubleshooting

  • 4. Mobile phone troubleshooting and support

  • 5. Keycard access and management

  • 6. Office tech setup and troubleshooting (docks, monitors, cabling)

  • 7. Videoconferencing setup and troubleshooting



PMO responsibility – 70% of role


  • 1. Managing material order mailbox - placing material orders with vendor, creating invoices, process updates

  • 2. Working with internal team on contractor management

  • 3. Internal process improvements

  • 4. Public workshop coordination – dates with facilitators, booking in clients, material support, invoicing





Requirements




Basic Qualifications


  • BA or BS degree or equivalent

  • Background in Technical support (work or education)

  • Level 1 Tech Support (or equivalent experience)

  • Excellent communication skills (oral/written)

  • Strong internal and external customer service orientation.

  • Strong analytical skills & proven experience in making recommendations and taking action, often in ambiguous situations.

  • High work standards and attention to detail.

  • High receptivity to feedback & willingness to learn

  • Strong proficiency in Microsoft Office programs (i.e., Word, Excel, PPT, Outlook, MS Teams).




Applicants must have the right to live and work in the United Kingdom.






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