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Head of IT End User Experience
at Barings London in London (Published at 12-10-2023)
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Job Title: Head of IT End User Experience
Business Title: Senior Director
Department: Global Technology and Data (GTD)
Reporting to: Head of Infrastructure Service and IT Operations
Location: London, UK
Role Summary
The Head of IT End User Experience must be a deeply technical leader, able to challenge and develop operating practices and technology solutions for a complete, comprehensive, and frictionless end user experience.
Primary Responsibilities
Job duties and responsibilities, not limited to:
- End User Computing Engineering (EMEA, AMRS)
- Partnering with EA to define an integrated and congruent Collaboration and Productivity strategy
- Collaborating with infrastructure and security teams to engineer secure and frictionless end user experience capabilities and solutions
- Proving engineering and operational support for Collaboration and Productivity solutions
- IT Service Desk (EMEA, AMRS)
- Providing a frictionless technology support experience for Barings teammates
- Planning and executing device deployments, upgrades, and refresh
- Managing the technology services for on/offboarding of Barings teammates
- Responsible for the effective Incident resolution and managing the information flow
- Drive enhancement and effectiveness of the Incident process, including identification & remediation of recurring end user issues through trending analysis and voice of the customer engagement
Qualifications/Requirements
- Have proven technical experience leading an end user computing engineering team
- Have proven experience in managing user support function
- Expert knowledge of the full Microsoft 365 Productivity suite
- Expert management of end-point devices
- Be organized, able to manage backlog through Agile methodologies and hold working knowledge of ITSM practices
- Be able to lead, guide and control troubleshooting activities across multiple technology teams.
- Be passionate about innovation and fixated on the end user experience
- Ability to build strong relationships with peers both internally and externally
- Be sincere about creating a collaborative, high performing, and safe environment for all teammates to succeed.
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Barings is an Equal Employment Opportunity employer;
Minority/Female/Age/Sexual
Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
