applicant
IT Support Technician
at Gemba London in London (Published at 12-10-2023)
If you’re an IT wizz looking to be part of an exciting scale up working with Virtual Reality then look no further!
Gemba is an award-winning professional training company creating ground-breaking immersive learning experiences for top level executives, at some of the world's biggest companies.
We're combining over 10 years of professional training expertise with the latest VR technology to create gamified learning. We're a Series A business, with all the fun of a start-up and the perks of a more established company. We're growing, and we want you to be a part of it, helping us provide a consistent and exceptional support experience.
As an IT Support Technician, you'll be working on first and second line support, such as
- Being the first port of call for our employees for any tech issues.
- Remote management of devices, user accounts and access.
- Supporting onboarding of new employees by ensuring the correct tech set up.
- Logging activities on a service desk system.
- Managing hardware stock including rebuilds and control of the asset database, vendor relationships and digital signage.
- Supporting major incident process.
- Perform regular scheduled checks and ensure backups complete successfully.
We'd love to hear from you, if you have...
- At least 1 year experience in a similar role, providing first line tech support for Windows and Office 365/Microsoft.
- Experience with ITIL based ticketing system and ITSM.
- Work within preset scripts with runbooks.
- Exceptional problem solving and customer service skills.
- Active Directory Administrator.
- Microsoft Technology certification is highly desirable
- Tech savvy
What's in it for you?
- The opportunity to join a team in it's early stages, and grow the team in the future
- £1,000 learning and development budget
- Private Healthcare
- Access to unlimited therapy sessions and well-being support ️
- Pension 25 days annual leave +3 days off if the office closes over Christmas and additional birthday day off.
The Details
Shoreditch, London, with a hybrid working policy of 4 days a week in office (Mon-Thurs) and the option to work from home on Fridays.
Monday – Friday, 8:30am – 5pm.
Please note that with this role, a small amount of out of hours work is expected to support the smooth and secure operation of Gemba infrastructure.
£30,000 - £40,000 per annum (DOE)
If this sounds like something you’re interested in then hit apply now!
If you have any questions or are interested in other roles at Gemba, please email me at bel@thegemba.com.
I can’t wait to hear from you!
Please note that unfortunately we cannot offer sponsorship for this position so all candidates must have the right to work in the UK.
