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The Directorate of Information and Library Services are seeking outstanding individuals with an exceptional customer service approach to join the Digital Service Delivery team as an IT Support Analyst. The post holder will be responsible for providing frontline IT and AV support services to all university staff, students, and partners.

You will have a passion for customer service and able to work with a wide range of users in a fast-paced demanding environment either, face-to-face, phone, email or live chat. You will be responsible for ensuring all our users receive excellent IT Support.

We are looking for candidates who can support our end users in resolving IT technical issues. Your responsibilities will include responding to technical queries and issues and resolving these problems in a timely manner.

The successful candidates will be educated to A-level or above.

The post will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich with a requirement to work at our Avery Hill campus on a rotation basis regularly. The University is situated across three beautiful campuses, boasting state-of-the-art facilities and an international staff and student community.

If you had previously applied for this role, please do not apply again at this round.

To find out more join us from 4pm-7pm on October 18th 2023 at our upcoming recruitment event at the University of Greenwich.

For an informal discussion about the post, please contact ils-admin@greenwich.ac.uk

Should you have any recruitment related queries, please contact the People Directorate Operations Team on hrsr-fach@greenwich.ac.uk

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s), who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.