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To provide support duties and assist with enquiries face to face or via the phone, presenting an excellent customer service provision To organise own workload and co-ordinate activities to ensure that an efficient service is provided. To form professional and effective relationships with colleagues in the Domestic Department, staff of all levels throughout the Estate & Facilities Department and Trust. To help to arrange meetings, put together agenda items, record, type and distribute minutes of the meetings. Appropriate use of Information Technology Systems, to include e-rostering.

Assist the team, to maintain good office systems and practices. Assist the team to maintain stationery stock control for the department, place orders on NHS Supplies and other ordering systems. To respond and embrace requirements to change in working practice due to service developments with a flexible approach to working practises and on occasions work in other areas from your base area. Using own judgment and to prioritise tasks allocated by line managers.

Any other duties commensurate with the role and in line with the requirements of the post. SECTION 2 - KNOWLEDGE AND SKILLS To have good interpersonal skills and to communicate effectively. To be aware of current guidelines and the impact these have on day-to-day practices. To be proficient in the use of IT systems.

To work to current policies/guidelines. Knowledge of the National Cleaning Standards 2021 SECTION 3 - EFFORT AND ENVIRONMENT To use a PC on a daily basis. Combination of sitting, walking, standing and manual handling. Concentration on all telephone enquiries