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We now have an opportunity for a Sales Administrator to join our Inside Sales team based from our EMEA Head Office in Chadderton, Oldham. This role is responsible for providing key administrative support to the Sales and Sales Operations team, whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling our front line sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with stakeholders across the business to play an important role across the sales pipeline, from prospect to order execution and delivery. JOB DUTIES:

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement


• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process


• Field telephone calls as initial line support


• Support first line e-commerce queries


• Liaise with relevant departments to complete customer order, queries and complaints


• Maintain and update customer records


• Support commercial sales in dealing with customer support to close and grow sales


• Direct customers to the correct teams for technical support, account queries


• Manage sales transactions as per customers’ requirements


• Up-sell through attachments and complete solution orders


• Investigate and resolve issues, complaints and invoice queries


• Effectively communicate with both external & internal customers


• Provide an exceptional customer experience against all customer transactions


• Participate in ad hoc projects to further enhance the customer experience

YOU MUST HAVE:

• Administration experience


• Customer experience


• Commercial awareness


• Communication skills


• People skills


• Critical thinking


• Sales Skills

WE VALUE:

• Attention to detail


• Ability to handle processing end-to-end


• SAP or similar ERP experience


• Strong Microsoft Office knowledge

What's In It For You:

• Hybrid working environment


• Quarterly bonus


• Opportunity to progress within a global business

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