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Deal with all general enquiries efficiently and courteously Answering phones in a timely manner Booking appointments Opening post and filing/ allocating documents as per practice protocols and processes Dealing with prescriptions requests Raising referrals and typing referral letters Liaising with local hospitals, pharmacies and other health care professionals as required Daily management of tasks Chasing up results for patients and dealing with urgent results for the GPs Printing blood forms and completion of any other forms as necessary Chaperoning patients as and when required Processing samples received from patients following practice protocols Attending mandatory training sessions Accept payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF Registering new patients Dealing with any queries from clinicians in a timely manner Attending Practice meetings and update training as requested