applicant
Customer Account Administrator
at Regatta Manchester in Manchester (Published at 09-10-2023)
Are you a customer service professional with strong administrative skills?
Does the idea of utilising both skill sets in order to support a wider function within a Sales Support team intrigue you?
Are you an intermediate or advanced user of Microsoft Office including Excel?
If so, we have an opportunity for a Customer Account Administrator to join our UK Sales Support team here at Regatta.
The Impact you will have in this role is:
Managing customer orders
Close work alongside the sales team with daily activity managed, including orders inputted, stock shortages communicated, and delivery dates advised
Orders processed with the Warehouse and delivery dates met
Stock delays monitored and reported on, with Imports team
The professional orders inbox managed effectively
Customers identified and contacted for order integration
Customers
Customer profiles maintained on internal systems
Seasonal price lists maintained and all price changes in season updated and recorded
Internal query system actioned with all credits up to date
Calls taken and queries dealt with in a professional and courteous manner
Product
Specification sheets created and maintained for all new and existing products twice a year
Marketing and product team worked alongside, with all information gathered and master documents created for internal and external use
A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. As our future Customer Account Administrator, you will have:
Accurate data entry skills
Customer service & Administration experience
Understanding of Logistics is beneficial
Ability to prioritise workload
Effective communicator
Strong work ethic & positive ‘can-do’ attitude
Self-motivated and pro-active
Excellent time management
Thrives in a fast-paced work environment and able to juggle conflicting deadlines and priorities
Meticulous attention to detail
Able to forge excellent working relationships with customers, sales force and colleagues
Intermediate/advanced Microsoft Excel skills
We can offer you:
Discretionary profit share bonus
Pension
Staff discounts
Access to company benefits website
24 days annual leave + 8 bank holidays
An extra day of annual leave for every 3 years' service up to an additional 3
Birthday hours
Company walks
State of the art Head Office
A paid day off for volunteering
Free parking
Subsidised canteen and Starbucks
Cycle to work scheme
Discounted gym membership
Fitness suite with options including Yoga and Bootcamp classes
Shower facilities including hairdryers and GHD straighteners
Our Regatta Family:
The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.
It’s a friendly, supportive family business – a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate.
The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.
Our investment in the environment:
Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!
If this sounds like the role for you, please don’t hesitate to apply now.
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