Admin Assistant
at
Keoghs
Manchester
in Manchester
(Published at 09-10-2023)
The role is to input new claims, close settled claims and archive them and carry out any other associated daily administrative tasks and activities which require urgent attention.
Key Accountabilities
Input new claims, payment packs and critical post activities to be actioned within a set time frame.
Distributing and Actioning on emails and ensuring they are allocated to the right skill within the department with relevant workflows created.
Ensuring all Third Party Systems are used to gain relevant information and relevant tasks and activities actioned on behalf of the insurer.
Completing requests for file to be transferred to other areas of the business
Identifying proceedings and notifying relevant individuals based on priority and risk for any potential litigation
Identifying any Stage 2 advices and applying appropriate workflows and escalations to each business area
Phoning relevant parties to obtain relevant information for the file to be created and actioned
Updating reserves for all our insurer clients in line with the relevant reserving policy
Updating liability and Indemnity on keoghs own claims management system from information received or taken from any client portal that we have access for.
Raising fixed fees through third party platform to ensure that our fees are paid in line with each insurer contract.
Ensure that all work is triaged and prioritised in line with the risk matrix for each piece of correspondence.
Dealing with any urgent administrative work including photocopying, scanning etc.
To ensure compliance with the SRA Standards & Regulations
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
Prior knowledge, skills and experience:
Minimum education standard of 3 GCSEs grades A-C or equivalent
An ability to organise and prioritise tasks
An ability to use own initiative
An ability to work under pressure
A team player
An ability to maintain attention to detail when dealing with repetitive tasks
Good Literacy and IT skills
Ability to work to deadlines
Capabilities needed to succeed and excel in the role:
Technical knowledge to be developed:
Understanding of Pre Proceedings Credit Hire.
Personal Development:
This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
This role offers an opportunity to develop a range of skills under supervision.
Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff.
Further career progression will depend on the Administration Assistant’s aptitude and desire to move on to the next level within the team and/or company as a whole.
Competencies:
Effective Communication.
Prioritising and Organising.
Client Skills.
Adaptability.
People Skills.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together
Area
Credit Hire and Recoveries
Sub Area
Pre Litigated Credit Hire
Office
Bolton - Parklands
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