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What's a computers favorite artist? A Dell.

Due to growth and branch expansion, we are recruiting for a Systems Administrator - 1st Line to support across our Manchester offices.

Providing 1st line support and to be the first point of contact for all IT related requests via the helpdesk. You will ensure all requests are logged, prioritised and assigned to the appropriate team member capturing all information accurately.

What the role looks like:

• Daily use of the IT ticketing system to manage 1st line support tasks


• Day to day housekeeping of all systems within the business


• General hardware maintenance


• Onboarding and Offboarding Staff


• Assist in the roll out and effective implementation of IT policy and procedure


• Maintain a professional, tidy work environment

You'll be great if:

• Ability to communicate with different cultures and non-native English language speakers


• Ability to communicate with non-technical customers and colleagues


• Ability to follow processes and procedures


• Reliability, enthusiasm and the ability to engage easily with stakeholders


• Resourceful, energetic and enthusiastic, prepared to go the "extra mile"


• Self-motivated and driven to achieve professional success in a very busy environment

To be considered you need:

• Experience of working within a helpdesk/IT support role


• General IT background


• Strong ability to work to policy and maintain confidentiality


• Ability to work to tight deadlines


• Support remote offices outside local time zone and outside core working hours


• Experience of supporting remote staff


• Microsoft Office Suite 365


• Windows 10 / Windows 11


• A basic understanding of networking e.g. patch panels and switches


• Laptop Deployments using MDT/ Microsoft Auto Pilot


• Understanding of printers / scanning


• Good knowledge of iOS and mobile phone support

What you'll get:

• Extremely competitive basic salary with a strong bonus scheme


• Generous WFH (working from home) policy


• 1 paid day for charity activity with regular opportunities to participate in charity events


• 32 days holiday (inclusive of bank holidays) which increases by 1 day each year up to a maximum of 37 days


• Opportunity to purchase 5 days holiday each year


• Full training plan and guidance


• Clear career progression path and regular training and development


• Life insurance from day 1 of employment


• Company salary sacrifice pension scheme (4% employee contribution; 4% employer contribution)


• 4pm finish on Fridays


• Cycle Work Scheme


• Christmas close down


• Fun, lively environment with plenty of staff events - Office Social Committee that organises regular team events, social gatherings and wellness groups.


• Close knit team environment

Join us and deliver a brighter tomorrow!

If this sounds like an opportunity you’d like to discuss further then please hit 'Apply' with your CV or get in touch at jamie.harris@nesfircroft.com for a confidential discussion.

Please note that this role is UK based and that starting employment will be conditional on the candidate’s right to work in the UK.

• Close knit team environment with a clear career progression path and regular training and development

Join us and deliver a brighter tomorrow!

If this sounds like an opportunity you’d like to discuss further then please hit 'Apply' with your CV or get in touch at jamie.harris@nesfircroft.com for a confidential discussion.

Please note that this role is UK based and that starting employment will be conditional on the candidate’s right to work in the UK.