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eBilling Administrator (12 Month Fixed Term Contract)
at Freshfields Bruckhaus Deringer LLP Manchester in Manchester (Published at 09-10-2023)
Role summary/purpose of job
This role, within the eBilling team is to assist with the manual upload of eBills and timekeeper data to the Firm's clients. Whilst we carry out the development work required to move to a fully automated billing process, we are required to ensure our invoice data is uploaded to our client’s systems accurately and in a timely manner.
Working with a variety of electronic billing systems, the role will be required to review prepare and upload time keeper data as well as reviewing invoices for compliance with client eBilling regulations and enter the time line detail provided for submission.
Location Overview: Manchester
The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.
Function Overview
The International Business Support and Global eBilling team is responsible for supporting billing teams throughout the Firm with all aspects of billing and related systems support. Working closely with the Finance Systems Support team, they are responsible for the development and implementation of billing systems.
Key responsibilities and deliverables
- Understanding the eBilling systems used and how these work in line with our billing requirements/policies.
- Reviewing invoices for compliance with client eBilling systems and regulations.
- Preparing eBill files/manual submissions for upload to the Firm’s clients.
- Dealing with queries that arise as part of the manual eBill upload process.
- Ad hoc eBilling tasks, as required.
Key requirements
Essential:
- Knowledge and experience of windows based packages such as Microsoft Outlook and Word
- Proficient using Excel
- Good numeracy skills
- Excellent attention to detail
- Excellent organizational skills
Desirable:
- Experience in a billing environment
- Knowledge of computerised billing system
- Previous experience in a finance function and/or a legal environment
- Experience of ebilling systems/requirements/processes
- Flexibility – able to work non-standard hours at short notice
Competencies
- Clear and concise written and oral communication skills
- Strong numerical skills and excellent attention to detail
- The ability to build working relationships with a range of people at all levels
- Proactive approach with a 'can-do' attitude
- Identifies and communicates opportunities to improve the way that work is done
- Excellent organisational and time management skills with the ability to manage tasks efficiently
- Works successfully as part of a team, sharing knowledge, collaborating with and supporting colleagues
- Excellent customer service skills with a helpful and responsive approach
- Flexible in approach and adaptable to change
- Resilient and calm under pressure
- Motivated, results and delivery focused with a commitment to quality of work
- Takes ownership and actively looks for personal learning and development opportunities
- Demonstrates sound judgement
- A commitment to the highest level of integrity
- Focuses on finding the right solutions and problem solving
- Ability to tackle a job keeping in mind the end-to-end process, rather than dealing with a piece of the process as an isolated task
- Analytical with the ability to suggest enhancements to changes to current processes, if needed
- An understanding of working across cultural boundaries.
Freshfields Overview
Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:
- we show respect to everyone
- we are there for one another
- we are open with each other
- we are positive role models
We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.
Inclusion
Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.
Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
