applicant
Administrator
at The Guinness Partnership Manchester in Manchester (Published at 09-10-2023)
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
About the role We have an exciting temporary opportunity for an Administrator to join our team on a full-time basis for a 12-month contract. Working 35 hours Monday to Friday between 8am-6pm you’ll have the option of hybrid working spending a minimum of 2 days working from our Oldham office. You will provide a comprehensive administration and support service to the Customer Accounts Team.
This Administrator role will sit within our Rent Service Charge and Customer Accounts Team, the team are responsible for protecting our income and assisting our customers to maintain a healthy account balance, through effective prevention and collection of debt. This involves developing, implementing, and monitoring administrative processes to support the team, reduce debt and maintain relationships internally and externally.
What we’re looking for We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be a highly organised Administrator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. Ideally you will have knowledge Social Housing and Social Care. You’ll also be able to demonstrate:
Essential:
- Experience of working to deadlines and targets.
- Customer service experience.
- Good attention to detail.
- Experience of producing reports and managing data.
- Ability to organise workload effectively and work methodically on own initiative.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Technically proficient in Microsoft Excel & Word.
- Demonstrates the Guinness Behaviours
Previous experience or an understanding of Northgate or similar system, housing benefit and DWP portals are highly desirable.
Interviews are scheduled to be held in person at Bower Houses in Oldham on Wednesday 18th & Thursday 19th October.
If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
